ServiceNow Developers (ServiceNow Architects, ServiceNow SMEs)

Accenture in the Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking skilled ServiceNow Developers to provide functional and technical expertise across planning, design, development, and implementation of ServiceNow applications. You will work with an agile mindset to deliver scalable, innovative solutions across multiple projects of varying complexity.

Join a diverse team and contribute to ITSM/ITOM/HRSD initiatives while applying best practices, ITIL guidance, and a passion for automation and continuous learning.

Qualifications

• Experience with ServiceNow development or architecture across ITSM, ITOM, HRSD, or related suites.
• Proven ability to design, build and configure ServiceNow applications in an agile environment.
• Comfort implementing, testing, and deploying ServiceNow solutions following ITIL practices.

Responsibilities

• Provide functional and technical expertise to plan, design, and support ServiceNow implementations.
• Design, build and configure ServiceNow applications.
• Work with an agile mindset to deliver value across multiple ServiceNow projects.

Skills

ServiceNow development

ServiceNow architecture

ITSM

ITOM

HRSD

Job description

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!

Eligibility and details will be discussed during the offer stage.

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

What’s in it for you:

You will be part of a diverse, vibrant, global Accenture ServiceNow Business Group, continually pushing the boundaries of business capabilities. At Accenture you will work on meaningful and innovative projects, powered by the ServiceNow platform. You’ll be immersed in industry’s best practices and platform features such as IT Service Management, IT Operations Management, HR Service Delivery, and many more.

Accenture will continually invest in your learning and growth. We offer trainings and development programs and courses to help you grow your own tech stack and certifications.

You’ll work with Accenture’s certified System Administrations, Implementation Specialists, Application Developers, and Accenture will support you in growing your own tech stack and certifications.

Job Summary:

We are looking for skilled and proactive ServiceNow Developers to provide both functional and technical expertise across the planning, design, development, and implementation of ServiceNow applications. In this role, you will work with an agile mindset to deliver value through scalable and innovative ServiceNow solutions, supporting multiple projects of varying complexity.

Key Responsibilities:

• Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.
• Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.
• Design, build and configure ServiceNow applications.
• Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.
• Apply innovative ideas to drive automation.
• Drive the delivery of outputs according to agreed schedules and specifications.
• Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.
• Develop ServiceNow application code, working through each sprint based on agreed stories - turning user requirements into testable product.
• Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
• Identify and solve issues and incidents within multiple components of the ServiceNow platform.
• Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.
• Raise issues and risks proactively, providing recommended solutions and mitigations.
• Produce required deliverables and documentations according to defined standards.

Here’s what you’ll need:

• Required skills: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
• 1 year or more experience on ServiceNow development/architecture
• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have skills:

• Any ServiceNow certification
• ITIL knowledge and/or certification
• A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team
• A mindset to automate everything