ServiceNow CMDB Architect (Shifting Schedule)

Blaseek; Philippines; Hybride; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Blaseek in Pasay offers a hybrid role focused on CMDB design and ServiceNow governance, shaping data models aligned with CSDM and building robust integrations.

You will lead discovery, mapping, data onboarding, and health checks while collaborating with cross-functional teams to drive ITOM/ITSM initiatives and dashboards.

Qualifications

• Proven experience in ServiceNow CMDB configuration and administration.
• Strong experience designing and managing CMDB data models using CSDM.
• Hands-on experience with ServiceNow Discovery, Service Mapping and integrations.
• Strong understanding of ITSM and ITOM processes.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to work effectively with cross-functional teams and stakeholders.

Responsabilités

• Design, develop, and manage the ServiceNow CMDB data model aligned with CSDM standards.
• Define CMDB governance, standards, and best practices to ensure data accuracy, integrity, and consistency.
• Establish data normalization and reconciliation strategies.
• Architect integrations between CMDB and other ServiceNow modules, including ITSM and ITOM, as well as third-party systems.
• Implement and maintain Service Mapping to support service visibility and infrastructure relationships.
• Lead CMDB configuration, data onboarding, cleansing, and transformation activities.
• Configure and manage discovery sources for automated CI population.
• Monitor CMDB health through regular audits, remediation, and data quality checks.
• Troubleshoot and resolve CMDB-related issues and discrepancies.
• Act as the CMDB SME across technical and non-technical teams.
• Partner with stakeholders to gather requirements and deliver CMDB solutions aligned with business needs.
• Conduct knowledge-sharing sessions and CMDB process training.
• Identify opportunities for automation and process optimization within the CMDB environment.
• Support strategic initiatives and ServiceNow roadmap activities.
• Develop and maintain dashboards, reports, and KPIs related to CMDB health and compliance.

Connaissances

ServiceNow CMDB

CMDB data models

ServiceNow Discovery

Service Mapping

ITSM ITOM

Analytical skills

Cross-functional teamwork

Communication skills

Description du poste

Key Responsibilities

CMDB Design & Architecture

• Design, develop, and manage the ServiceNow CMDB data model aligned with Common Service Data Model (CSDM) standards
• Define CMDB governance, standards, and best practices to ensure data accuracy, integrity, and consistency
• Establish data normalization and reconciliation strategies
• Architect integrations between CMDB and other ServiceNow modules, including ITSM and ITOM, as well as third-party systems
• Implement and maintain Service Mapping to support service visibility and infrastructure relationships

Implementation & Administration

• Lead CMDB configuration, data onboarding, cleansing, and transformation activities
• Configure and manage discovery sources for automated CI population
• Monitor CMDB health through regular audits, remediation, and data quality checks
• Troubleshoot and resolve CMDB-related issues and discrepancies

Stakeholder Management & Collaboration

• Act as the CMDB Subject Matter Expert (SME) across technical and non-technical teams
• Partner with stakeholders to gather requirements and deliver CMDB solutions aligned with business needs
• Conduct knowledge-sharing sessions and CMDB process training

Continuous Improvement

• Identify opportunities for automation and process optimization within the CMDB environment
• Support strategic initiatives and ServiceNow roadmap activities
• Develop and maintain dashboards, reports, and KPIs related to CMDB health and compliance

Qualifications

• Proven experience in ServiceNow CMDB configuration and administration
• Strong experience designing and managing CMDB data models using CSDM
• Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations is highly preferred
• Strong understanding of ITSM and ITOM processes
• Excellent analytical, troubleshooting, and communication skills
• Ability to work effectively with cross-functional teams and stakeholders

Work Setup

• Location: Pasay
• Work Arrangement: Hybrid (2-3 days onsite per week)
• Schedule: Shifting schedule