Developer

Strategic Staffing Solutions; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Strategic Staffing Solutions in Makati, Philippines, is seeking an experienced ServiceNow Architect to lead CMDB, Discovery, ITAM, and CSDM initiatives. You will establish a forward-looking vision for the product area, ensure high-quality technical delivery, and drive modernization while reducing technical debt.

You will design data models, governance policies, and integration strategies, mentor teammates, and collaborate with product managers and other architects to align roadmaps with industry

Qualifications

• Deep knowledge of ServiceNow CMDB, ITSM, and CSDM.
• Proficient in Flow Designer, ATF, and catalog development.
• Experience with API testing, deployment, and integration.
• Experience coordinating with multiple product teams.
• Strong communication with end users and stakeholders.

Responsibilities

• Establishes a forward-looking vision for the product area and drives modernization.
• Provides technical solutions for CMDB, Discovery, ITAM, integrations, and CSDM.
• Improves CMDB data models, relationships, and attributes per best practices.
• Designs governance policies for data quality, access control, lifecycle, and audit.
• Collaborates with product management and other architects on roadmap alignment.
• Trains and mentors team members on ServiceNow Platform, CMDB, discovery, ITAM, and CSDM.

Skills

ServiceNow Platform

CMDB & CSDM

Discovery

ITAM

APIs & Integrations

Stakeholder Communication

Team Mentoring

Tools

Flow Designer

ATF

Catalog Development/Deployment End-End

Job description

Responsibilities include, but are not limited to, the following:

• Establishes a forward-looking vision for the product area, ensures quality technical delivery, reduces technical debt and drives modernization.
• Provides technical solutions and guidance on ServiceNow CMDB (Configuration Management Database), Discovery, ITAM (IT Asset Management), integrations and CSDM (Common Service Data Model)
• Continuously identify improvement and innovation opportunities on CMDB architecture, including data models, relationships, and attributes, that is align with industry best practices.
• Develop and design strategy to ensure data integrity and accuracy through data reconciliation, normalization, and data quality improvements.
• Design, define and enforce CMDB governance policies, standards, and procedures for data quality, access control, lifecycle management, and audit compliance.
• Provide architectural inputs on ServiceNow modules like CMDB, ITAM, and Service Mapping.
• Work with product management team in the creation and maintenance of CMDB, Discovery & ITAM roadmap.
• Collaborates with product management and other architects for overall architecture alignment.
• Train and mentor other team members of the ServiceNow Platform with strong focus on the Platform, CMDB, discovery, ITAM and CSDM.

Knowledge, Skills, and Experience:

• Understands ServiceNow, ITSM (Information Technology Service Management) processes, CSDM model, CMDB
• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End
• API testing, deployment, and integration
• Experience coordinating with multiple product teams.
• Communication across multiple end users/stakeholders, team player