ServiceNow CMDB Architect (Shifting Schedule)

blaseek; Pasay; Hybrid; PHP 1,116,000 - 1,674,000; Full time

Job summary

blaseek is seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, and continuous improvement of the CMDB environment. The ideal candidate will have expertise in ServiceNow CMDB configuration, CSDM standards, and data quality management.

This role requires collaboration with both technical and business stakeholders, ensuring data accuracy and integrity. The position offers a hybrid work arrangement in Pasay, with opportunities for professional development.

Qualifications

• Proven experience in ServiceNow CMDB configuration and administration.
• Strong experience designing and managing CMDB data models using CSDM.
• Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations is highly preferred.

Responsibilities

• Design, develop, and manage the ServiceNow CMDB data model aligned with CSDM standards.
• Lead CMDB configuration, data onboarding, cleansing, and transformation activities.
• Act as the CMDB Subject Matter Expert (SME) across technical and non-technical teams.

Skills

ServiceNow CMDB configuration

CSDM

Data quality management

Stakeholder collaboration

Troubleshooting skills

Tools

ServiceNow Discovery

Service Mapping

Job description

We are looking for an experienced ServiceNow CMDB Architect to lead the design, implementation, and continuous improvement of the organization’s CMDB environment. The ideal candidate will have strong expertise in ServiceNow CMDB configuration, CSDM, governance, integrations, and data quality management, along with the ability to collaborate with both technical and business stakeholders.

Key Responsibilities

CMDB Design & Architecture

• Design, develop, and manage the ServiceNow CMDB data model aligned with Common Service Data Model (CSDM) standards
• Define CMDB governance, standards, and best practices to ensure data accuracy, integrity, and consistency
• Establish data normalization and reconciliation strategies
• Architect integrations between CMDB and other ServiceNow modules, including ITSM and ITOM, as well as third‑party systems
• Implement and maintain Service Mapping to support service visibility and infrastructure relationships

Implementation & Administration

• Lead CMDB configuration, data onboarding, cleansing, and transformation activities
• Configure and manage discovery sources for automated CI population
• Monitor CMDB health through regular audits, remediation, and data quality checks
• Troubleshoot and resolve CMDB‑related issues and discrepancies

Stakeholder Management & Collaboration

• Act as the CMDB Subject Matter Expert (SME) across technical and non‑technical teams
• Partner with stakeholders to gather requirements and deliver CMDB solutions aligned with business needs
• Conduct knowledge‑sharing sessions and CMDB process training

Continuous Improvement

• Identify opportunities for automation and process optimization within the CMDB environment
• Support strategic initiatives and ServiceNow roadmap activities
• Develop and maintain dashboards, reports, and KPIs related to CMDB health and compliance

Qualifications

• Proven experience in ServiceNow CMDB configuration and administration
• Strong experience designing and managing CMDB data models using CSDM
• Hands‑on experience with ServiceNow Discovery, Service Mapping, and integrations is highly preferred
• Strong understanding of ITSM and ITOM processes
• Excellent analytical, troubleshooting, and communication skills
• Ability to work effectively with cross‑functional teams and stakeholders

Work Setup

Location: Pasay

Work Arrangement: Hybrid (2‑3 days onsite per week)

Schedule: Shifting schedule