Snow Architect

Bravissimo Resourcing Inc.; Makati; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Job summary

A leading staffing company is seeking a Snow Architect for a hybrid role based in Makati City. The successful candidate will focus on supporting and enhancing ServiceNow's ITSM capabilities, designing and improving ITSM processes, and analyzing data to drive service improvements. Key skills include strong knowledge of ITSM modules, JavaScript, and familiarity with Agile methodologies. This position requires collaboration with various IT teams to ensure effective service delivery.

Qualifications

• Strong knowledge of the ServiceNow platform, particularly ITSM modules.
• Experience in configuring, customizing, and enhancing ServiceNow.
• Ability to analyze data and identify trends for service improvements.

Responsibilities

• Support, configure, and enhance ServiceNow's ITSM capabilities.
• Design and improve ITSM processes including incident and change management.
• Collaborate with various IT teams to align on service delivery goals.

Skills

Knowledge of ITSM modules

JavaScript

Agile/Scrum methodologies

KPI reporting and dashboarding

Job description

Job Title: Snow Architect (Hybrid)

Bravissimo Resourcing Inc. | Full-time | Makati City

Focus onsupporting, configuring, and enhancing ServiceNow's ITSM capabilities and analyze data to identify areas for improvement, and collaborating with stakeholders to ensure effective data-driven decision-making.

• Knowledge of the ServiceNow platform, focusing on ITSM modules (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management)
• Design, develop, and improve ITSM processes (e.g., incident, problem, change, request management).
• Configure and customize ServiceNow to align with business needs, including creating and modifying workflows, business rules, scripts, UI policies, client scripts, notifications, and data policies.
• Track and analyze key performance indicators (KPIs) and metrics related to service delivery.
• Interpret data sets, identify trends, and translate findings into actionable recommendations for service improvements.
• Work with various IT teams and stakeholders to ensure alignment on service delivery goals and performance targets.
• Maintain documentation related to ITSM processes, performance metrics, and reporting procedures.

Technical & Functional Skills

• ITSM, CSM, ITOM, Domain Separation
• JavaScript, Integration, Shared Services
• Agile/Scrum methodologies
• KPI reporting and dashboarding

Work Setup: Hybrid (2-3 days onsite)

Work schedule: Monday - Friday, Dayshift (9:00 AM - 6:00 PM)

Location: Makati City