ServiceNow Architect

Provision People; Makati; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Provision People in Makati, Philippines, seeks a ServiceNow Architect to lead the design, governance, and evolution of the ServiceNow platform, focusing on CMDB, Discovery, ITAM, Service Mapping, and CSDM.

You will define technical strategy, drive platform scalability, support integrations, and provide technical leadership across enterprise ServiceNow implementations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of ServiceNow experience, including architecture and solution design responsibilities.
• Strong expertise in CMDB, Discovery, ITAM, Service Mapping, and CSDM.
• Experience designing ServiceNow integrations using APIs and integration frameworks.
• Experience establishing platform governance, data quality standards, and operational processes.
• Knowledge of ITSM processes and enterprise service management best practices.
• Experience with Azure, Azure DevOps, and enterprise cloud environments.
• Strong stakeholder management, communication, and leadership skills.
• ServiceNow Certified System Administrator and Certified Implementation Specialist certifications preferred.
• Experience supporting large-scale ServiceNow implementations and platform transformations.

Responsibilities

• Define and maintain the technical roadmap for ServiceNow CMDB, Discovery, ITAM, and Service Mapping.
• Design and govern CMDB architecture, data models, relationships, and CSDM alignment.
• Establish governance standards for data quality, access controls, lifecycle management, and compliance.
• Develop strategies to improve CMDB data accuracy through reconciliation, normalization, and automation.
• Provide architectural leadership for integrations, platform modernization, and technical debt reduction.
• Collaborate with product owners, architects, and delivery teams to ensure platform alignment and scalability.
• Review solution designs and provide technical guidance for platform enhancements and implementations.
• Support enterprise integration strategies using APIs and other integration technologies.
• Drive adoption of ServiceNow best practices and emerging platform capabilities.
• Mentor developers, administrators, and platform team members on architecture standards and platform capabilities.

Skills

CMDB

Discovery

ITAM

Service Mapping

CSDM

Architecture leadership

Stakeholder management

Communication

Leadership

APIs integration

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

Azure

Azure DevOps

Job description

The ServiceNow Architect will lead the design, governance, and evolution of the ServiceNow platform, with a strong focus on CMDB, Discovery, IT Asset Management (ITAM), Service Mapping, and CSDM. This role will define technical strategy and architecture standards, drive platform scalability and data quality, support integrations and modernization initiatives, and provide technical leadership across enterprise ServiceNow implementations.

RESPONSIBILITIES

• Define and maintain the technical roadmap for ServiceNow CMDB, Discovery, ITAM, and Service Mapping.
• Design and govern CMDB architecture, data models, relationships, and CSDM alignment.
• Establish governance standards for data quality, access controls, lifecycle management, and compliance.
• Develop strategies to improve CMDB data accuracy through reconciliation, normalization, and automation.
• Provide architectural leadership for integrations, platform modernization, and technical debt reduction.
• Collaborate with product owners, architects, and delivery teams to ensure platform alignment and scalability.
• Review solution designs and provide technical guidance for platform enhancements and implementations.
• Support enterprise integration strategies using APIs and other integration technologies.
• Drive adoption of ServiceNow best practices and emerging platform capabilities.
• Mentor developers, administrators, and platform team members on architecture standards and platform capabilities.

QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of ServiceNow experience, including architecture and solution design responsibilities.
• Strong expertise in CMDB, Discovery, ITAM, Service Mapping, and CSDM.
• Experience designing ServiceNow integrations using APIs and integration frameworks.
• Experience establishing platform governance, data quality standards, and operational processes.
• Knowledge of ITSM processes and enterprise service management best practices.
• Experience with Azure, Azure DevOps, and enterprise cloud environments.
• Strong stakeholder management, communication, and leadership skills.
• ServiceNow Certified System Administrator and Certified Implementation Specialist certifications preferred.
• Experience supporting large-scale ServiceNow implementations and platform transformations.