ServiceNow Admin II: Automations, ITSM & Dashboards

Stefanini North America and APAC; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Stefanini North America and APAC seeks a ServiceNow Developer/Administrator to automate tasks, design workflows, and manage catalog items within ServiceNow. The role emphasizes ITIL-aligned processes, data interfaces, and ongoing client support in a cloud/SaaS environment.

The ideal candidate has 1–3 years of ServiceNow experience, database knowledge, and familiarity with agile methods. Collaboration across teams and continuous learning are key aspects of the job.

Qualifications

• Experience (1–3 years) ServiceNow development/administration
• Knowledge of cloud computing concepts and SaaS architecture
• Knowledge of IT service management and ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: ITSM tools experience
• Preferred: Web UI development with HTML5, CSS3, AJAX
• Preferred: ITIL processes incl. Incident/Request/Problem/Change/Config Mgmt
• Preferred: Agile/Scrum knowledge
• Preferred: BPO/Call center experience

Responsibilities

• Automate routine tasks through ServiceNow including forms, workflows, catalog items, metrics, SLAs, reports and dashboards
• Execute tasks using predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, and tools
• Deliver a positive, value‑added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and health of ServiceNow instances
• Ensure on‑time, on‑budget delivery of responsibilities
• Provide guidance and training on system usage to clients and end users
• Maintain high quality by following coding standards and continuous learning
• Respond to client issues promptly and maintain up‑to‑date documentation

Skills

ServiceNow

ITIL

Relational databases

SaaS/cloud

HTML5/CSS3/AJAX

Agile/Scrum

BPO / Call center

Incident/Change/Problem Mgmt

Tools

SQL

Job description

Stefanini North America and APAC seeks a ServiceNow Developer/Administrator to automate tasks, design workflows, and manage catalog items within ServiceNow. The role emphasizes ITIL-aligned processes, data interfaces, and ongoing client support in a cloud/SaaS environment.

The ideal candidate has 1–3 years of ServiceNow experience, database knowledge, and familiarity with agile methods. Collaboration across teams and continuous learning are key aspects of the job.