ServiceNow Developer

TEKsystems; Metro Manila; On-site; PHP 540,000 - 900,000; Full time

Job summary

TEKsystems is seeking a ServiceNow Developer in Metro Manila to design, develop, and maintain ITSM modules, integrations, and custom workflows. You will collaborate with engineers, product managers, and stakeholders to deliver reliable software aligned with business goals.

Ideal candidates have 1–3 years of ServiceNow development experience, ITOM or SPM familiarity, and a ServiceNow certification. Strong English communication and teamwork are essential in this role at TEKsystems.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
• Strong English communication skills (written and verbal).
• Certified ServiceNow Administrator and/or ServiceNow Application Developer preferred.
• 1–3 years of experience in ServiceNow development.
• 1–3 years of experience in ServiceNow ITOM or SPM development.
• ServiceNow ITOM or SPM certifications preferred, but non-certified applicants welcome.

Responsibilities

• Design, develop, and configure ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, Request, and Knowledge Management.
• Create custom scripts and applications to meet specific business requirements; implement UI policies, data policies, client scripts, business rules, and workflow customizations.
• Integrate ServiceNow with other enterprise systems and third-party applications using APIs and other methods.
• Conduct unit, integration, and performance testing to ensure functionality and scalability; adhere to code quality and documentation standards.
• Provide end-user support, troubleshoot issues, and conduct user training sessions.
• Maintain comprehensive documentation of system configurations, customizations, and processes.

Skills

Interpersonal savvy

Situational adaptability

Technical and analytical

Problem-solving

Multi-tasking

Highly independent

ServiceNow administration

ServiceNow development

Education

Bachelor’s degree in IT/CS or related field

Tools

ServiceNow

Job description

A ServiceNow Developer will be responsible for developing, testing, and maintaining software applications that meet the needs of our customers and business objectives. This role involves working closely with a team of engineers, product managers, and other stakeholders to deliver high-quality software solutions.

Responsibilities and Duties

A ServiceNow Developer is expected to:

• Development and Configuration: Design, develop, and configure ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, Request, and Knowledge Management.
• Customization: Create custom scripts and applications to meet specific business requirements. Implement UI policies, data policies, client scripts, business rules, and workflow customizations.
• Integration: Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
• Testing and Quality Assurance: Conduct unit, integration, and performance testing to ensure functionality and scalability. Adhere to best practices for code quality and documentation.
• User Support and Training: Provide support to end-users, handle troubleshooting issues, and conduct user training sessions.
• Documentation: Maintain comprehensive documentation of system configurations, customizations, and processes.

Optional SPM/ITOM Responsibilities/Capabilities

• SPM Development (Service Portfolio Management): Develop and manage service catalogs, portfolios, and financial management modules within ServiceNow.
• ITOM Development (IT Operations Management): Configure and manage ITOM suites like Discovery, Service Mapping, Event Management, Cloud Management, and Operational Intelligence.
• Automation and Orchestration: Design and implement automated workflows to optimize IT operations and service delivery.
• Data Analysis and Reporting: Utilize Performance Analytics to develop dashboards and reports for tracking IT operations and service performance.
• Integration: Integrate ITOM or SPM modules with other IT systems and software tools.

Qualification Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
• Candidate must have strong English communication skills (both written and verbal).
• Certified ServiceNow Administrator and/or ServiceNow Application Developer.
• 1 to 3 years of experience in ServiceNow development.
• 1 to 3 years of experience in ServiceNow ITOM or SPM development.
• ServiceNow ITOM or SPM certifications are preferred. But non-certified are welcome to apply.
• Proven ability to work well in a team.
• Exhibits an understanding of the excellent quality of work.
• A self-motivated individual contributor.

Skills

• Interpersonal savvy
• Situational adaptability
• Strong technical and analytical skills
• Problem-solving
• Multi-tasking
• Highly independent
• ServiceNow administration, development, ITOM or SPM development
• Certified ServiceNow Administrator and/or ServiceNow Application Developer.