ServiceNow Systems Admin II

Stefanini North America and APAC; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Stefanini North America and APAC seeks a ServiceNow Developer/Administrator to automate tasks, design workflows, and manage catalog items within ServiceNow. The role emphasizes ITIL-aligned processes, data interfaces, and ongoing client support in a cloud/SaaS environment.

The ideal candidate has 1–3 years of ServiceNow experience, database knowledge, and familiarity with agile methods. Collaboration across teams and continuous learning are key aspects of the job.

Qualifications

• Experience (1–3 years) ServiceNow development/administration
• Knowledge of cloud computing concepts and SaaS architecture
• Knowledge of IT service management and ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: ITSM tools experience
• Preferred: Web UI development with HTML5, CSS3, AJAX
• Preferred: ITIL processes incl. Incident/Request/Problem/Change/Config Mgmt
• Preferred: Agile/Scrum knowledge
• Preferred: BPO/Call center experience

Responsibilities

• Automate routine tasks through ServiceNow including forms, workflows, catalog items, metrics, SLAs, reports and dashboards
• Execute tasks using predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, and tools
• Deliver a positive, value‑added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and health of ServiceNow instances
• Ensure on‑time, on‑budget delivery of responsibilities
• Provide guidance and training on system usage to clients and end users
• Maintain high quality by following coding standards and continuous learning
• Respond to client issues promptly and maintain up‑to‑date documentation

Skills

ServiceNow

ITIL

Relational databases

SaaS/cloud

HTML5/CSS3/AJAX

Agile/Scrum

BPO / Call center

Incident/Change/Problem Mgmt

Tools

SQL

Job description

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
  • Forms
  • Workflows
  • Catalog Items
  • Metrics
  • Service Level Agreements
  • Reports
  • Dashboards
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value‑added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On‑time, on‑budget delivery of responsibilities
• Other duties as assigned
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards (continuous learning)
• Respond to and address client issues and inquiries in a timely fashion
• Write and maintain up‑to‑date documentation related to the application administration and configuration

Job Requirements

• Experience (1–3 years) ServiceNow development/administration experience
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of IT service management and the ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
• Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
• Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Preferred: Knowledge of Agile/Scrum methodology
• Preferred: BPO/Call center experience