Service Support & Warranty Reports Coordinator

Vertiv; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Vertiv Philippines is seeking a detail-oriented Service Administrative Assistant in Mandaluyong to support all service administrative processes. You will ensure data in databases is accurate and transactions are processed on time, with focus on quality and timeliness.

Responsibilities include monitoring, timely reports, and delivering information to internal and external customers. We value initiative, ownership, and a team-player attitude, with fluent English and familiarity with ERP systems.

Qualifications

• College graduate of any course
• Must have 1–3 years of related experience
• Experience in a service environment with administrative functions
• Experience in supply chain (order management, purchasing and logistics)
• Strong administration, analytical and organizational skills
• Initiative with ownership and responsibility
• Keen attention to details
• Time management and ability to work with minimal supervision
• Team player with good communication in English
• Knowledge of ERP systems (Oracle, SAP) is a plus

Responsibilities

• Provide high-quality support in service administrative processes and ensure data accuracy in designated databases and systems
• Process transactions on time with a focus on quality and timeliness
• Ensure proper monitoring and deliver required reports timely
• Provide information to internal and external customers accurately and on time
• Adhere to SLAs for SSA transactions (Warranty)
• Support SSA reports submission in a timely manner
• Contribute to productivity and efficiency improvements
• Participate in ad hoc/stretch assignments

Skills

Administrative skills

Analytical skills

Organizational skills

Time management

Attention to details

Fluent English

Initiative and ownership

Team player

Service mindset

Education

College degree in any course

Tools

ERP systems (Oracle, SAP)

Job description

Vertiv Philippines is seeking a detail-oriented Service Administrative Assistant in Mandaluyong to support all service administrative processes. You will ensure data in databases is accurate and transactions are processed on time, with focus on quality and timeliness.

Responsibilities include monitoring, timely reports, and delivering information to internal and external customers. We value initiative, ownership, and a team-player attitude, with fluent English and familiarity with ERP systems.