Service Support Coordinator I (Temp)

Vertiv Co; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Vertiv Co in Mandaluyong, Philippines, is seeking a service administration professional to provide high-quality support across administrative processes. You will ensure data accuracy in SAP/Oracle ERP systems, process transactions on time, and deliver timely SSA/Warranty reports.

The role emphasizes ownership, attention to detail, and strong teamwork in a fast-paced service environment. The ideal candidate has a college degree with 1–3 years of related experience, fluent English, and the ability

Qualifications

• College graduate with 1–3 years of related experience.
• Experience in service environment performing administrative functions is preferred.
• Experience in supply chain (order management, purchasing and logistics) is a plus.
• Demonstrates initiative, ownership and strong organizational skills.
• Fluent English written and verbal skills.

Responsibilities

• Provides high-quality support in all service administrative processes and ensures data accuracy in designated systems.
• Processes transactions timely and accurately with focus on quality and timeliness.
• Ensures monitoring and timely delivery of required reports.
• Provides information to internal and external customers accurately and on time.
• Adheres to SLAs for SSA Transactions (Warranty).
• Supports productivity improvements and development.
• Works well with others and can work with minimal supervision.

Skills

Administrative support

Attention to detail

Time management

Team player

Education

College degree

Tools

ERP (Oracle/SAP)

Job description

Brief Job Description:

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Adherence on SLAs for all SSA Transactions (Warranty)
• Timely submission of SSA Reports (Warranty)
• Improvement on Productivity and Efficiency
• Individual Development
• Ad hoc/ Stretch Assignments

Qualifications:

Required/ Minimum Qualifications:

• College graduate of any course
• With 1-3 years of related experience

Additional / Preferred Qualifications:

• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics)
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Strong sense/knowledge of the service business
• Fluent English written and verbal skills
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

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