Service Support Associate I (Temp)

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a detail-oriented administrative professional to support contract processing. Fresh graduates or candidates with 1–3 years of relevant experience are welcome, and a Bachelor’s degree is required.

You will ensure all contract transactions are logged accurately, maintain data in systems, and deliver timely reports. Strong MS Office skills, initiative, and the ability to work with minimal supervision are essential.

Qualifications

• Bachelor's degree is required.
• Fresh graduates or 1–3 years of relevant work experience.
• Strong administrative, analytical, and organizational skills with high attention to detail.
• Demonstrates initiative, ownership, and the ability to work with minimal supervision.
• Effective time-management skills and the ability to handle high-volume transactions and multiple tasks.
• Strong teamwork and collaboration skills.

Responsibilities

• Ensure contract transactions are done accurately and on time.
• Log all required information in the appropriate systems/databases.
• Provide accurate solutions to contract issues raised by market units or other contacts.
• Liaise with market units to clarify details for accurate transactions.
• Guarantee accuracy in all transactions per SLA and defined procedures.
• Deliver required reports in a timely manner.

Skills

Administrative

Analytical

Organizational skills

Time management

Teamwork

Initiative

Minimal supervision

Attention to detail

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Responsibilities

• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases.
• Provides accurate solutions to contract issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Pays close attention to details and has the ability to perform all duties with the least amount of supervision.
• Performs other duties that may be assigned in the line of work.

Requirements

• Fresh graduates or candidates with 1–3 years of relevant work experience.
• Bachelor's degree in any course.
• Strong administrative, analytical, and organizational skills, with high attention to detail.
• Demonstrates initiative, ownership, and the ability to work with minimal supervision.
• Effective time‑management skills and the ability to handle high volume transactions and multiple tasks.
• Strong teamwork and collaboration skills.
• MS Office proficient.
• Ability to work and multi-task in a fast-paced environment.
• Basic understanding of service operations or the service business is an advantage.