Service Support Coordinator I

Vertiv (Philippines,) Inc.

Mandaluyong

On-site

PHP 279,000 - 390,600

Full time

14 days+

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Job summary

A leading provider of digital infrastructure in the Philippines is seeking a candidate for an administrative support role. Responsibilities include ensuring timely processing of transactions and accurate data entry. The ideal candidate should possess strong organizational skills, be detail-oriented, and have a solid understanding of service dynamics. A college degree and experience in a service environment are required. Fluency in English is essential, and knowledge of ERP systems is a plus.

Qualifications

1-3 years of related experience in a service environment.
Fluent English written and verbal skills.
Strong administration and organizational skills.

Responsibilities

Provide high-quality support in service administrative processes.
Process transactions accurately and efficiently.
Ensure timely submission of SSA Reports.

Skills

Administrative skills

Analytical skills

Organizational skills

Time management

Team player

Fluent English (written and verbal)

Education

College graduate of any course

Tools

ERP systems (Oracle, SAP)

Job description

Overview

Vertiv (NYSE: VRT) is a global provider of critical digital infrastructure and continuity. We solve the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services from the cloud to the edge of the network. A publicly listed company on the NYSE with revenue, Vertiv has a strong customer base and global reach spanning over 130 countries and has over 27,000 employees worldwide. We are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Brief Job Description :

Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
Ensures that information logged in the designated databases and systems is accurate and updated.
Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
Ensures that information needed by internal and external customers are provided accurately and on time.
Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
Improvement on Productivity and Efficiency.
Individual Development.
Adhoc/ Stretch Assignments.

Required / Minimum Qualifications

College graduate of any course.
1-3 years of related experience.
Previous experience within a service environment performing administrative functions.
Previous experience in supply chain (order management, purchasing and logistics).
Focused with strong administration, analytical and organizational skills.
Possesses initiative and a strong sense of ownership and responsibility.
Keen attention to details.
Comprehensive administrative/clerical/back-office experience.
Time management skills.
Must be able to work with minimal supervision.
Works well with others, team player.
Strong sense/knowledge of the service business.
Fluent English written and verbal skills.
Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.