Service Support Coordinator I (Temp)

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Vertiv seeks a diligent service administrative professional to support all administrative processes and ensure accurate data in designated systems. You will process transactions promptly, deliver required reports, and maintain SLA compliance within warranty workflows.

The role emphasizes accuracy, initiative, and a strong ownership mindset, with a focus on cross-functional collaboration and continuous improvement across service operations.

Qualifications

• College graduate of any course.
• 1–3 years of related experience.
• Experience in service environment performing administrative functions.
• Experience in supply chain (order management, purchasing and logistics).
• Strong administration, analytical and organizational skills.
• Fluent English written and verbal skills.
• Knowledge of ERP (Oracle, SAP) is a plus.

Responsibilities

• Provide high-quality support in service administrative processes.
• Ensure information in databases and systems is accurate and updated.
• Process transactions on time with focus on quality and timeliness.
• Provide timely reports and information to internal and external customers.
• Adhere to SLAs for all SSA Transactions (Warranty).
• Support productivity and efficiency improvements.
• Participate in ad hoc/stretch assignments.

Skills

Fluent English

ERP systems knowledge

Administrative skills

Attention to detail

Team player

Education

College degree

Tools

Oracle ERP

SAP

Job description

Job Description

Brief Job Description

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Adherence on SLAs for all SSA Transactions (Warranty)
• Timely submission of SSA Reports (Warranty)
• Improvement on Productivity and Efficiency
• Individual Development
• Ad hoc/ Stretch Assignments

Qualifications

Required/ Minimum Qualifications

• College graduate of any course
• With 1-3 years of related experience
• Additional / Preferred Qualifications:
• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics)
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Strong sense/knowledge of the service business
• Fluent English written and verbal skills
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]