Service Supervisor (Service & After Sales)

Dempsey Resource Management Inc.; Muntinlupa; On-site; PHP 700,000 - 950,000; Full time

Benefits offered by this job

Performance Bonus

Job summary

Dempsey Resource Management Inc. seeks an experienced professional to lead HVAC service operations in our Manila region. You will oversee service scheduling, field technicians, and performance metrics to ensure top-tier after-sales support.

The role requires a Bachelor’s degree in Mechanical Engineering, 5+ years in HVAC service operations, and strong leadership abilities. RME is preferred but not mandatory. On-site work in Muntinlupa.

Qualifications

• Bachelor’s Degree in Mechanical Engineering or related technical field.
• Registered Mechanical Engineer (RME) preferred but not mandatory.
• Minimum 5 years of progressive experience in HVAC service operations, with at least 2 years in a supervisory role.
• In-depth knowledge of centralized and decentralized HVAC systems (VRF, chilled water, split systems).
• Proficiency in MS Office and service management platforms.

Responsibilities

• Supervise scheduling, dispatching, and performance of Service Engineers and Technicians.
• Drive performance metrics to increase departmental after-sales revenue.
• Oversee post-project turnover communication and manage escalated technical concerns with urgency.
• Design and implement preventive maintenance schedules for VRF, chilled water, and split systems.
• Coordinate with Engineering, Project Management, Procurement, and Finance to streamline handovers and billing.

Skills

Team leadership

Client relations

Problem solving

Communication

MS Office

Education

Bachelor’s degree in Mechanical Engineering

Tools

Service management platforms

MS Office

Job description

Dempsey Resource Management Inc.

On-site - Muntinlupa 5-10 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

*Key Responsibilities*

• - *Service Operations Management*: Supervise scheduling, dispatching, and performance of Service Engineers and Technicians. Drive performance metrics to increase departmental after-sales revenue.
• - *Client Relations*: Oversee post-project turnover communication, manage escalated technical concerns with high urgency, and drive continuous service delivery improvement based on client feedback.
• - *Preventive Maintenance*: Design and implement preventive maintenance schedules for VRF, split type, and chilled water systems. Ensure full adherence to contractual scopes.
• - *Cross-Functional Collaboration*: Align with Engineering, Project Management, Procurement, and Finance to streamline handovers, parts requisition, and contract billing schedules.
• - *Team Leadership & Reporting*: Manage daily workforce output, provide technical training, compile operational logs, and generate service performance reports for executive leadership.

*Candidate Qualifications*

• - *Education*: Bachelor’s Degree in Mechanical Engineering or a related technical discipline.
• - *Professional License*: Registered Mechanical Engineer (RME) is highly preferred but not mandatory.
• - *Experience*: Minimum 5 years of progressive experience in HVAC service operations, including at least 2 years in a supervisory or leadership capacity.
• - *Technical Proficiency*: In-depth knowledge of centralized and decentralized HVAC systems (VRF, chilled water, split systems). Proficient in MS Office and service management platforms.
• - *Core Competencies*: Exceptional organizational leadership, proactive problem-solving, and professional corporate communication skills.

BIANCA MARIE SUNGA

Talent Acquisition Manager Dempsey Resource Management Inc.