Service Planner

SJK Guahan Inc.; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

SJK-Guahan Inc. seeks a Service Planner to coordinate daily to weekly technician schedules, monitor project statuses, and facilitate communication between departments to ensure service deliverables meet customer and organizational expectations.

This role emphasizes efficient resource allocation, project intake with Sales and Inventory, timely handovers, and accurate reporting for invoicing and warranty claims.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or related field.
• Minimum 2 years in after-sales service or equipment service industry.
• Experience in customer service management is advantageous.
• Proficient with MS Office, CRM tools, and email.

Responsibilities

• Plan daily to weekly technician schedules based on orders and project needs.
• Allocate resources to maximize efficiency and productivity.
• Review and accept projects with sales and inventory teams.
• Coordinate handovers and prep for project execution.
• Collect daily service reports for documentation and invoicing.
• Share warranty service reports for claims processing.
• Monitor ongoing projects in the workshop to meet timelines.
• Report project status and deadlines to the Service Division Manager.
• Arrange delivery schedules with sales team and customers.
• Ensure deliveries meet customer expectations and standards.
• Oversee PDIs of machines to high quality standards.

Skills

Organizational skills

Multitasking

Communication

Project monitoring

Team coordination

Customer service mindset

Education

B.S. in Mechanical or Electrical Engineering

Tools

Microsoft Office

CRM tools

Email management

Job description

At SJK-Guahan Inc., the Service Planner is a key role in ensuring efficient operations within

the service department. This individual will coordinate schedules, monitor project statuses,

facilitate communication between departments, and oversee various service-related

processes to meet customer and organizational expectations.

DUTIES & RESPONSIBILITIES:

• Plan daily to weekly schedules of technicians based on service executives' sales orders and project requirements.
• Ensure proper allocation of resources to maximize efficiency and productivity.
• Accept and assess projects submitted by the sales department in collaboration with the inventory team and workshop staff.
• Facilitate seamless handovers and preparation for project execution.
• Collect daily service reports from technicians and submit them to the service coordinator for proper documentation and invoicing.
• Share warranty service reports with the service specialist for warranty claims processing.
• Regularly monitor the status of ongoing projects in the workshop, ensuring adherence to timelines and quality standards.
• Update the Service Division Manager on project situations, challenges, and target deadlines.
• Arrange delivery schedules for equipment in coordination with the sales team and customers.
• Ensure all deliveries meet customer expectations and company standards.
• Oversee and ensure that all PDIs of machines are executed accurately, efficiently, and to the highest quality standards.

QUALIFICATIONS & COMPETENCIES

• Graduate of B.S. in Mechanical or Electrical Engineering, or any mechanical and electrical related courses.
• Minimum of 2 years of professional experience in after-sales service, or a comparable service-oriented position from an equipment-based service industry.
• Additional experience in customer service management is considered advantageous.
• Intermediate proficiency with Microsoft Office, CRM tools and E-mail.
• Familiarity with service terms, tools, and procedures in the equipment industry (automotive or electric vehicles).
• Strong interpersonal skills. Must be personable, professional, and enthusiastic individual to drive a team of technicians and to satisfy customers.
• Strong attention to detail and exceptional organization skills with an ability to multitask and thrive in a fast-paced setting.
• Eager to create and encourage a positive work environment.
• Flexible availability, including weekends.

KEY SKILLS

• Strong organizational and multitasking abilities.
• Effective communication and interpersonal skills to liaise with various teams and stakeholders.
• Proficiency in report management and documentation.
• Ability to monitor and manage project timelines effectively.
• Knowledge of inventory management and workshop operations is a plus.
• Customer-oriented mindset with attention to detail.