Service Advisor

Dangdang New Energy Auto Service ( Philippines ) Ltd., Corp.; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Dangdang New Energy Auto Service ( Philippines ) Ltd., Corp. is seeking a Service Advisor to be the primary link between customers and the after-sales team.

You will warmly welcome guests, assess service needs, prepare repair orders, and coordinate with technicians while updating them until release. Responsibilities include handling inquiries, scheduling appointments, documenting vehicle symptoms, presenting service estimates, obtaining approvals, tracking progress, and ensuring quality checks

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 1+ years in customer service; automotive experience is a plus; fresh graduates welcome.
• Excellent verbal and written communication; able to engage with customers at all levels.
• Strong organizational skills with multitasking ability.
• Analytical thinker with proactive issue resolution.
• Proficiency in MS Office and collaboration tools; comfortable with email, chat apps.
• Valid driving license preferred.

Responsibilities

• Greet customers and assist professionally on arrival.
• Answer inquiries in person, by phone, or email about services and costs.
• Schedule service appointments and confirm bookings.
• Document vehicle symptoms and prepare repair orders.
• Provide service estimates and obtain customer approval.
• Coordinate with technicians to ensure proper service execution.
• Update customers on progress and vehicle status.
• Maintain reception area and filing of service records.
• Assist with warranty/insurance documentation if needed.

Skills

Customer service

Communication

Organization

Multitasking

Driver's license

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Excel

MS Word

Google Workspace

WeCom

WeChat

Job description

Service Advisor serves as the primary point of contact between the customers and the after sales department. This role is responsible for warmly welcoming customers, assessing their service needs, preparing repair orders, coordinating with technicians, and ensuring timely updates until the vehicle is released. The position requires excellent communication, customer service, and organizational skills to deliver a positive customer experience and support efficient workshop operations.

The key responsibilities will be :

• Greet and assist customers professionally upon arrival at the service center.

• Answer inquiries (in person, by phone, or email) regarding services, schedules, and costs.

• Schedule service appointments and confirm bookings.

• Maintain a welcoming and organized reception area.

• Listen to customers’ concerns and accurately document vehicle symptoms/issues.

• Prepare and issue job orders/repair orders with complete details.

• Provide service estimates, explain recommended services, and obtain customer approval.

• Coordinate with workshop technicians and ensure correct execution of services.

• Monitor work progress and update customers on the status of their vehicles.

• Conduct vehicle walk-around inspections with customers upon check-in and release.

• Ensure quality checks are performed before vehicle delivery.

• Maintain proper filing and documentation of service records and job orders.

• Assist in warranty claims processing and insurance documentation if needed.

• Generate daily service reports as required by management.

• Ensure compliance with company policies, safety standards, and data confidentiality.

Qualifications :

• Bachelor’s degree in Business Administration, Customer Service, Communications, or a related field preferred.

• 1+ years in customer service, with experience in the automotive industry is advantageous. Fresh graduates are encouraged to apply.

• Exceptional verbal and written communication skills, with the ability to interact with customers at all levels.

• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.

• Analytical thinker with a proactive approach to addressing customer issues and supporting executives.

• Proficiency in office software (Microsoft Excel, MS Word, Google Workspace), and communication tools ( email, wecom, wechat ).

• Strong interpersonal skills, with the ability to build relationships and communicate effectively.

• Proficiency in MS Office applications

• Proficient in driving and must possess a valid driver’s license.