Service Planner

SJK – GUAHAN INC. ( CLUBGOLFCARTS.PH); Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

SJK-Guahan Inc. is seeking a Service Planner to coordinate service schedules, manage project progress, and optimize cross-department collaboration within the service division.

You will plan technician workloads, monitor timelines, ensure quality, and communicate status updates to the Service Division Manager, while coordinating equipment deliveries and warranty-related documentation in a fast-paced environment.

Qualifications

• Graduated with a relevant engineering degree.
• Minimum 2 years in after-sales service or similar service-oriented role.
• Proficient with MS Office, CRM tools, and email communications.
• Familiar with service terms, tools, and procedures in equipment industry.

Responsibilities

• Plan daily to weekly schedules of technicians based on service executives' sales orders and project requirements.
• Ensure proper allocation of resources to maximize efficiency and productivity.
• Accept and assess projects submitted by the sales department in collaboration with the inventory team and workshop staff.
• Facilitate seamless handovers and preparation for project execution.
• Collect daily service reports from technicians and submit them to the service coordinator for proper documentation and invoicing.
• Share warranty service reports with the service specialist for warranty claims processing.
• Regularly monitor the status of ongoing projects in the workshop, ensuring adherence to timelines and quality standards.
• Update the Service Division Manager on project situations, challenges, and target deadlines.
• Arrange delivery schedules for equipment in coordination with the sales team and customers.
• Oversee and ensure that all PDIs of machines are executed accurately, efficiently, and to the highest quality standards.

Skills

Attention to detail

Strong organizational skills

Interpersonal skills

Multi-tasking

Professional demeanor

Enthusiastic

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

Microsoft Office

CRM tools

Email

Job description

About the role

At SJK-Guahan Inc., the Service Planner is a key role in ensuring efficient operations within the service department. This individual will coordinate schedules, monitor project statuses, facilitate communication between departments, and oversee various service-related processes to meet customer and organizational expectations.

Key responsibilities

• Plan daily to weekly schedules of technicians based on service executives' sales orders and project requirements.

• Ensure proper allocation of resources to maximize efficiency and productivity.

• Accept and assess projects submitted by the sales department in collaboration with the inventory team and workshop staff.

• Facilitate seamless handovers and preparation for project execution.

• Collect daily service reports from technicians and submit them to the service coordinator for proper documentation and invoicing.

• Share warranty service reports with the service specialist for warranty claims processing.

• Regularly monitor the status of ongoing projects in the workshop, ensuring adherence to timelines and quality standards.

• Update the Service Division Manager on project situations, challenges, and target deadlines.

• Arrange delivery schedules for equipment in coordination with the sales team and customers.

• Oversee and ensure that all PDIs of machines are executed accurately, efficiently, and to the highest quality standards.

About you

• Graduate of B.S. in Mechanical or Electrical Engineering, or any mechanical and electrical related courses.

• Minimum of 2 years of professional experience in after-sales service, or a comparable service-oriented position from an equipment-based service industry.

• Intermediate proficiency with Microsoft Office, CRM tools and E-mail.

• Familiarity with service terms, tools, and procedures in the equipment industry (automotive or electric vehicles).

• Strong interpersonal skills, personable, professional, and enthusiastic.

• Strong attention to detail and exceptional organization skills with an ability to multi-task and thrive in a fast-paced setting.

• Eager to create and encourage a positive work environment.

• Flexible availability, including weekends.