Dynamic Service Planner & Operations Lead

SJK – GUAHAN INC. ( CLUBGOLFCARTS.PH); Manila; Sur place; PHP 360 000 - 480 000; Plein temps

Résumé du poste

SJK-Guahan Inc. is seeking a Service Planner to coordinate service schedules, manage project progress, and optimize cross-department collaboration within the service division.

You will plan technician workloads, monitor timelines, ensure quality, and communicate status updates to the Service Division Manager, while coordinating equipment deliveries and warranty-related documentation in a fast-paced environment.

Qualifications

• Graduated with a relevant engineering degree.
• Minimum 2 years in after-sales service or similar service-oriented role.
• Proficient with MS Office, CRM tools, and email communications.
• Familiar with service terms, tools, and procedures in equipment industry.

Responsabilités

• Plan daily to weekly schedules of technicians based on service executives' sales orders and project requirements.
• Ensure proper allocation of resources to maximize efficiency and productivity.
• Accept and assess projects submitted by the sales department in collaboration with the inventory team and workshop staff.
• Facilitate seamless handovers and preparation for project execution.
• Collect daily service reports from technicians and submit them to the service coordinator for proper documentation and invoicing.
• Share warranty service reports with the service specialist for warranty claims processing.
• Regularly monitor the status of ongoing projects in the workshop, ensuring adherence to timelines and quality standards.
• Update the Service Division Manager on project situations, challenges, and target deadlines.
• Arrange delivery schedules for equipment in coordination with the sales team and customers.
• Oversee and ensure that all PDIs of machines are executed accurately, efficiently, and to the highest quality standards.

Connaissances

Attention to detail

Strong organizational skills

Interpersonal skills

Multi-tasking

Professional demeanor

Enthusiastic

Formation

Bachelor's degree in Mechanical or Electrical Engineering

Outils

Microsoft Office

CRM tools

Email

Description du poste

SJK-Guahan Inc. is seeking a Service Planner to coordinate service schedules, manage project progress, and optimize cross-department collaboration within the service division.

You will plan technician workloads, monitor timelines, ensure quality, and communicate status updates to the Service Division Manager, while coordinating equipment deliveries and warranty-related documentation in a fast-paced environment.