Service and Operations Support Coordinator

Aristocrat; Manila; On-site; PHP 391,000 - 558,000; Full time

Job summary

Aristocrat in Manila seeks a Service and Operations Support Coordinator to ensure smooth operation of services and support business goals. You will maintain service records, coordinate with suppliers, manage inventory, and assist in reporting across CRM and ERP systems.

The role requires a Bachelor's degree and 1+ year in admin/operations or customer support, strong English, and proficiency with MS Office; Salesforce and SharePoint knowledge is a plus.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 1+ year of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Proven ability to organize, prioritize, and handle multiple tasks in a fast-paced environment.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Familiarity with Microsoft Office Suite and basic data entry; knowledge of D365, Salesforce, and SharePoint is an advantage.

Responsibilities

• Maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Ensure Salesforce service cases are updated promptly, including assignments and closure notes.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence; ensure digital and physical file accessibility.
• Maintain and control service inventory and materials to ensure stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and import paperwork, including PAGCOR docs, invoices, and packing lists.
• Process material returns and ensure documentation in relevant registers.
• Assist in scheduling business travel, itineraries, and travel-related expense reports.
• Support coordination of internal meetings, training, and events; manage logistical needs.
• Maintain training and certification records for internal teams and customers.
• Update databases and directories (Salesforce, D365, SharePoint) for accuracy.
• Support data entry, reporting, and monitoring to maintain data integrity across systems.
• Assist in compiling and verifying service performance data and operational metrics for reports.
• Support adherence to SOPs, audits, and regulatory documentation standards.
• Participate in preparing and submitting operational and service compliance reports.
• Help review and update standard operating procedures.

Skills

English proficiency

Multitasking

Organization

Communication

Problem-solving

Attention to detail

Education

Bachelor's degree in Business Administration

Tools

D365

Salesforce

SharePoint

Microsoft Office

Job description

Join the Aristocrat team as a Service and Operations Support Coordinator. Play a vital role in our mission to bring joy to life through the power of play. Aristocrat is a leading provider in gaming and technology that values inclusion, collaboration, and exceptional service. This role offers a chance to join a world-class team, ensuring smooth operation of our services and supporting our goals. If you want to thrive in a dynamic environment where your work matters, this position is for you!

What You’ll Do

• Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Ensure all service cases in Salesforce are updated promptly, including case assignments, closure notes, and records of blocking issues.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence, ensuring accessibility and accuracy of files both digitally and physically.
• Maintain and control service inventory, tools, and materials to ensure appropriate stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists.
• Process material returns and ensure accurate documentation in relevant registers.
• Assist in scheduling business travel, preparing itineraries, and processing travel-related expense reports.
• Support coordination of internal meetings, training sessions, and company events, ensuring all logistical and administrative needs are met.
• Maintain training and certification records for both internal teams and customers.
• Maintain and update databases and directories such as Salesforce, D365, and SharePoint to ensure accurate and accessible information.
• Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tracking tools.
• Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly and monthly reporting.
• Support adherence to internal processes, audit requirements, and regulatory documentation standards.
• Participate in the preparation and submission of reports for operational and service compliance.
• Participate in reviewing and updating standard operating procedures (SOPs).
• Provide feedback and recommendations to improve efficiency within service and operational workflows.
• Support the maintenance of knowledge bases, process documentation, and shared repositories across the organization.
• Provide clerical and organizational assistance across teams to ensure flawless execution of customer support and operational initiatives.
• Collaborate effectively with colleagues and management to resolve issues and support day-to-day operational priorities.
• Provide general administrative assistance for the team, including meeting scheduling, correspondence, reservations, and logistics coordination.
• Handle incoming service calls, emails, and inquiries professionally, ensuring timely and accurate follow-up or referral to relevant departments.
• Maintain a clean, organized, and professional working environment in accordance with company standards.

What We’re Looking For

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Minimum 1+ years of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Proven track record to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Effective interpersonal and communication skills, capable of working collaboratively across departments and regions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Solid understanding of D365, Salesforce, and SharePoint is an advantage.
• Familiarity with document control and basic data entry systems preferred.

We support your professional growth and want you to help make Aristocrat a leader in the industry.

This job description may have been reviewed and enhanced usingAI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.