Operation Assistant

789 Creative Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

789 Creative Inc. is seeking an Operations Assistant to provide essential administrative support within the Gaming Operations team. The role focuses on coordinating with internal departments, monitoring performance, and maintaining accurate records to ensure smooth day-to-day operations.

The ideal candidate has CSR experience, strong organizational and communication skills, and is willing to work a shifting schedule, including weekends and Philippine holidays as required.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years of experience in operations, customer service, or administrative support.
• CSR or similar role is advantageous.
• Experience in online gaming operations or 24/7 environments is advantageous.
• Proficient in English and Filipino (written and verbal).
• Proficient in MS Office (Excel and Word).
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Willing to work a shifting schedule including weekends and Philippine holidays.

Responsibilities

• Provide daily back-office and administrative support to the Gaming Operations team.
• Monitor gaming operations, player activities, and operational workflows to ensure smooth service delivery.
• Handle communication with Mandarin-speaking players, clients, and partners regarding account concerns, gaming inquiries, and operational matters.
• Respond to player inquiries, account-related concerns, and operational issues through appropriate channels.
• Coordinate with Customer Service, Risk Management, Compliance, Technical Support, and other departments to resolve operational issues.
• Assist in handling customer service concerns, escalations, and player complaints while ensuring timely resolution.
• Monitor gaming platforms and report system issues, irregular activities, suspicious transactions, or discrepancies to appropriate teams.
• Maintain and update operational records, player reports, databases, and documentation.
• Support compliance monitoring related to gaming regulations, policies, responsible gaming practices, and internal procedures.
• Assist in tracking employee schedules, attendance, productivity, and operational performance.
• Prepare and submit accurate daily, weekly, and monthly operational reports.
• Perform data entry, documentation, filing, and administrative tasks with accuracy and confidentiality.
• Support supervisors and managers in implementing operational improvements and assigned projects.
• Maintain strict confidentiality of company, player, and business information.
• Perform other operational duties assigned by management.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Teamwork

Time management

Adaptability

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

Job description

About the Role:

We are seeking a detail-oriented and proactive Operations Assistant to provide operational and administrative support within the Gaming Operations team. The successful candidate will help ensure the smooth day-to-day operations of the gaming platform by coordinating with internal departments, monitoring operational performance, assisting with customer-related concerns, and maintaining accurate operational records.

The ideal candidate has prior Customer Service Representative (CSR) experience, strong organizational and communication skills, and is willing to work on a shifting schedule, including weekends and Philippine holidays, as required.

Duties and Responsibilities:

• Provide daily back-office and administrative support to the Gaming Operations team.
• Assist in monitoring gaming operations, player activities, and operational workflows to ensure smooth service delivery.
• Handle communication with Mandarin-speaking players, clients, and partners regarding account concerns, gaming inquiries, and operational matters.
• Respond to player inquiries, account-related concerns, and operational issues through appropriate communication channels.
• Coordinate with Customer Service, Risk Management, Compliance, Technical Support, and other departments to resolve operational issues.
• Assist in handling customer service concerns, escalations, and player complaints while ensuring timely resolution.
• Monitor gaming platforms and report system issues, irregular activities, suspicious transactions, or operational discrepancies to the appropriate teams.
• Maintain and update operational records, player reports, databases, and documentation.
• Support compliance monitoring related to gaming regulations, company policies, responsible gaming practices, and internal procedures.
• Assist in tracking employee schedules, attendance, productivity, and operational performance.
• Prepare and submit accurate daily, weekly, and monthly operational reports.
• Perform data entry, documentation, filing, and administrative tasks with accuracy and confidentiality.
• Support supervisors and managers in implementing operational improvements and assigned projects.
• Maintain strict confidentiality of company, player, and business information.
• Perform other operational duties and responsibilities assigned by management.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or any related field is preferred.
• At least 1–2 years of experience in operations, customer service, or administrative support, preferably in the gaming, BPO, or a 24/7 operations environment.
• Previous experience as a Customer Service Representative (CSR), Operations Assistant, Player Support Specialist, or similar role is an advantage.
• Experience in online gaming operations, customer support, or player management is an advantage.
• Proficient in English, Filipino, both written and verbal.
• Proficient in Microsoft Office applications, particularly Microsoft Excel and Microsoft Word.
• Strong communication and interpersonal skills
• Detail-oriented, organized, and able to multitask effectively.
• Able to work in a fast-paced environment with minimal supervision.
• Professional, dependable, and team-oriented
• Willing to work on a shifting schedule, including weekends, weekdays, and Philippine holidays

Skills and Competencies:

• Customer Service and Player Support
• Gaming Operations Support
• Administrative and Operational Coordination
• Report Preparation and Data Management
• Issue Escalation and Resolution
• Compliance Monitoring
• Microsoft Office (Excel and Word)
• Strong Organizational Skills
• Attention to Detail
• Time Management and Multitasking
• Effective Communication
• Teamwork and Collaboration