Senior Manager (Human Resources and People & Culture)

Connext Global Solutions Inc; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Night differential 25%

Perfect attendance bonus

Mid-year bonus

Competitive compensation

Life insurance

HMO insurance

Great company culture

Job summary

Connext, a Philippines-based HR and BPO partner, seeks an HR Manager – Human Resources and People & Culture to drive strategic HR business partnering and employee relations for a USA client. You will lead retention initiatives, performance management, and HRBP services across units.

You will guide leaders on employment law, compliance, and case handling while strengthening HR support and stakeholder management in a dynamic, high-growth environment.

Qualifications

• Expert in Philippine labor laws and HR compliance with 3+ years handling due process, terminations, statutory pay, DOLE/NLRC matters.
• Experience in BPO, shared services, or high-growth environments preferred.
• Experience managing HRBP teams across multiple business units.

Responsibilities

• Partner with Directors and Operations Leaders to align HRBP priorities with operations.
• Drive performance management including goal-setting and reviews; address underperformance.
• Lead and develop the HRBP team and ensure consistent practice across units.
• Oversee employee relations across business units including disciplinary actions, grievances, investigations, and terminations.
• Provide guidance on due process and case management.

Skills

HR leadership

Labor law compliance

Employee relations

BPO/SSC experience

Education

Bachelor's degree in Human Resources, Psychology, Business Administration, or related field

Job description

Req ID: 5077
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an HR Manager – Human Resources and People & Culture who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential
• Perfect Attendance Bonus
• Mid-year Bonus!
• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The HR Manager, People & Culture is responsible for driving strategic HR business partnering, employee retention, and employee relations across assigned business units.

Responsibilities:

• Partner with Directors and Operations Leaders to align HRBP priorities and initiatives with operations priorities and problems.
• Partner with Operations Leaders to drive effective performance management, including goal-setting, performance reviews, and addressing underperformance.
• Lead and develop the HRBP team, strengthening capabilities in employee relations, retention, stakeholder management, and strategic HR support.
• Ensure consistent HRBP practices and service delivery across assigned business units.
• Lead proactive employee retention strategies by analyzing attrition trends and identifying employee retention risks.
• Conduct regular retention reviews with business leaders and establish measurable action plans.
• Lead employee listening activities, including milestone check-ins and focus group discussions, to identify engagement and retention opportunities.
• Oversee complex employee relations cases, including disciplinary actions, grievances, investigations, and terminations.
• Provide guidance to leaders on employee relations risks, due process, and appropriate case management.

Qualifications:

• Expert in Philippine labor laws and HR compliance, proven through 3+ years of handling due process and terminations, statutory pay computations, government-mandated contributions, and DOLE/NLRC matters.
• Highly preferred with experience in BPO, shared services, or high-growth environments.
• Experience managing HRBP teams across multiple business units.
• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.