Patient Care Coordinator | Night Shift | Work from home

Connext; Philippines; Remote; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

25% Night Differential

Annual Increase

Job summary

Connext is hiring a Patient Care Coordinator to support a US-based outpatient practice from the Philippines. You will conduct outreach, pre-visit intake, and medical documentation while coordinating referrals and follow-up activities.

The role handles 20–25 patient encounters daily, supports chart preparation, and maintains HIPAA-compliant records with clinical staff. Strong English, data accuracy, and remote-work discipline are essential.

Qualifications

• Minimum two years in customer service or related support roles.
• Comfortable handling phone interactions and inquiries.
• Strong attention to detail and data accuracy.
• Ability to navigate multiple software platforms and CRMs.
• Proven ability to work independently in a remote environment.
• Clear and coherent English communication, written and verbal.

Responsibilities

• Provide clinical and administrative support to a US-based outpatient practice.
• Conduct outbound pre-visit calls and document patient information.
• Handle inbound inquiries and follow established protocols.
• Document CC, HPI, medications, and medical history in the EHR/EMR.
• Coordinate referrals, testing, and care with physicians and facilities.
• Prepare patient charts and ensure timely, HIPAA-compliant documentation.
• Support real-time clinical documentation and chart review as needed.
• Maintain professional, accurate patient records and follow workflows.
• Communicate with patients and providers to coordinate care and status updates.
• Escalate clinical questions to the appropriate staff and maintain patient confidentiality.

Skills

Customer service

Phone support

Attention to detail

Problem solving

Independent work

English communication

Tools

CRM systems

EHR/EMR

Job description

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Patient Care Coordinator who will be working with Connext's Client in the United States of America

What's in it for you?

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• 25% Night Differential
• Annual Increase

What is the job?

The Patient Care Coordinator is responsible in providing clinical and administrative support to a U.S.-based outpatient healthcare practice by conducting patient outreach, pre-visit intake, medical documentation, referral coordination, and follow-up activities. The role works closely with physicians and clinical staff to ensure accurate patient information, timely documentation, and coordinated patient care while maintaining confidentiality and compliance with HIPAA requirements.

Responsibilities:

• Conduct outbound pre-visit calls to gather and update relevant patient information before scheduled appointments.
• Handle inbound patient inquiries and follow-up calls within established practice protocols.
• Gather and document Chief Complaint (CC), History of Present Illness (HPI), patient-reported symptoms, medication information, and relevant medical history.
• Review previous visit notes and obtain updated information from patients.
• Review medication lists and document patient-reported updates.
• Identify incomplete or missing information and follow established workflows to obtain required documentation.
• Escalate clinical questions, concerns, or information requiring provider or licensed clinical judgment to the appropriate staff.
• Prepare patient charts and visit documentation before provider appointments.
• Accurately document patient information and other clinical details in the EHR/EMR.
• Support providers with real-time medical scribing and clinical documentation when required.
• Review charts for completeness and ensure relevant patient information is available to providers.
• Maintain timely, accurate, and professional documentation in accordance with practice standards.
• Support approximately 20–25 patient encounters per day while maintaining documentation quality and accuracy.
• Prepare and submit referral requests according to established practice workflows.
• Follow up on referral approvals, appointments, and status updates.
• Assist with coordination and follow-up of laboratory orders and diagnostic testing.
• Communicate with patients regarding referrals, testing, and other follow-up activities.
• Coordinate with physicians, healthcare facilities, laboratories, and other stakeholders as needed.
• Document referral and care coordination activities accurately in the patient's medical record.
• Escalate authorization, referral, or clinical concerns to the appropriate staff.
• Schedule and coordinate patient-related activities as assigned.
• Communicate professionally and compassionately with patients, providers, healthcare facilities, and other stakeholders.
• Handle inbound and outbound patient communications.
• Support provider efficiency through proactive chart preparation and follow-up.
• Maintain HIPAA compliance, patient confidentiality, and appropriate handling of protected health information.
• Follow established practice protocols, workflows, and escalation procedures.
• Perform other related clinical administrative duties as assigned.

Qualifications:

• Minimum of two (2) years of experience in customer service or a related support role.
• Comfortable handling customer interactions through phone support when needed.
• Demonstrates strong attention to detail and ability to maintain accurate customer information.
• Demonstrates strong problem-solving skills and ability to handle customer concerns professionally.
• Proven ability to learn and navigate multiple software platforms, CRM systems, messaging tools, and reservation workflows.
• Proven ability to work independently while maintaining productivity in a remote work environment.
• Clear and coherent both written and verbal communication skills in English.