Service Operations Coordinator | WFH | Day 1 HMO | Up to PHP50K

Emapta; Metro Manila; Remote; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Night differential pay

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Upskilling via Emapta Academy

Gym access (Ortigas & Makati)

Lifestyle perks

Employee referral incentives

Government & Emapta benefits

20 annual leaves

Job summary

Emapta Philippines is seeking a Service Operations Coordinator to keep U.S. building security operations running by coordinating technicians, service calls, and workflows from a remote setup.

The role offers Full-time employment with a permanent WFH arrangement, a night shift schedule, and a salary range of PHP 40,000 to PHP 50,000. Perks include Day 1 HMO, night differential, upskilling, gym access, and more.

Qualifications

• At least 2 years of administrative or operations experience
• Strong attention to detail
• Professional written and verbal communication skills
• Ability to manage multiple moving parts, priorities, and deadlines
• Experience in service, construction, or trade-related industries is an advantage

Responsibilities

• Coordinate technician schedules for security and access control service calls
• Track work orders from intake through completion and invoice readiness
• Communicate with property managers, building engineers, and clients
• Maintain organized documentation and prevent operational backlogs
• Receive and verify equipment shipments
• Record vendor bills and support billing accuracy
• Coordinate installations and track project progress
• Support internal help desk activities and route technical issues to the appropriate resources as needed

Job description

Keep U.S. Building Security Operations Running Without Missing a Beat

Behind every secure building is an operation that keeps people, technology, and service perfectly connected. The Service Operations Coordinator drives that connection across U.S. security operations, coordinating technicians, service calls, and workflows. Help properties stay supported while gaining international industry exposure and building a long-term global career with Emapta's top 1% talent.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift (Monday-Friday, 8:00 AM-4:30 PM U.S. Times), Weekends Off
• Work Setup: Work From Home
• Salary: PHP 40,000-PHP 50,000

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of administrative or operations experience
• Strong attention to detail
• Professional written and verbal communication skills
• Ability to manage multiple moving parts, priorities, and deadlines
• Experience in service, construction, or trade-related industries is an advantage

Your Daily Tasks

• Coordinate technician schedules for security and access control service calls
• Track work orders from intake through completion and invoice readiness
• Communicate with property managers, building engineers, and clients
• Maintain organized documentation and prevent operational backlogs
• Receive and verify equipment shipments
• Record vendor bills and support billing accuracy
• Coordinate installations and track project progress
• Support internal help desk activities and route technical issues to the appropriate resources as needed

About the Client

Chicago Building Services is an established building security and access control solutions provider serving Chicagoland since 1996. They specialize in designing, installing, integrating, maintaining, and supporting access control systems, video intercoms, surveillance cameras, CCTV, and locking solutions for multifamily, commercial, and residential properties. Combining advanced security technology with responsive local expertise, they help property managers and building owners protect people and properties. Their commitment to tailored solutions, reliable installations, ongoing technical support, and lasting partnerships makes them a trusted security partner.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.