Service Operations & Billing Coordinator

OutForce Inc.; Metro Manila; Sur place; PHP 446 000 - 670 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Comprehensive HMO with free dependent

Employee referral program

20 days annual leave

Engaging team activities

Strong stakeholder connections

Client engagement initiatives

Résumé du poste

OutForce Inc. is a people-first outsourcing company that embeds its professionals with clients to deliver high-performing teams.

We seek a Service Operations Administrator to own back-office IT service desk processes, ensure accurate billing, and maintain data integrity across agreements and SLAs. You will work during AU business hours on-site, handling scheduling, time entry, billing reconciliation, and knowledge management while collaborating with cross-functional teams to improve processes

Qualifications

• Excellent written and spoken English with clear, concise client communication.
• At least two years in a service coordination, billing administration or service desk administration role for an IT managed services provider or similar.
• Demonstrated accuracy with high volumes of transactional data (e.g., 140 time entries, 50 ticket closes daily).
• Knowledge of a professional services automation or ticketing platform and how agreements, work types and time entries drive invoicing.
• Proficient with Excel (filters, lookups, pivot tables) and data reconciliation.

Responsabilités

• Run the daily rhythm: audit yesterday's time entries, route no-charge entries, close tickets, manage billing queries, and monitor SLA.",

Connaissances

English proficiency

Service coordination

Excel skills

Polite persistence

Scheduling

Outils

HaloPSA

Microsoft 365 admin centre

Partner Center licence reporting

NinjaONE

Xero

Description du poste

OutForce Inc. is a people-first outsourcing company that embeds its professionals with clients to deliver high-performing teams.

We seek a Service Operations Administrator to own back-office IT service desk processes, ensure accurate billing, and maintain data integrity across agreements and SLAs. You will work during AU business hours on-site, handling scheduling, time entry, billing reconciliation, and knowledge management while collaborating with cross-functional teams to improve processes