Service Operations & Admin Specialist

DKSH; Taguig; Vor Ort; PHP 279.000 - 502.000; Vollzeit

Zusammenfassung

DKSH Philippines in Taguig is seeking a Service Administration Coordinator to manage day-to-day post-sales service administration, coordinating service activities and maintaining data integrity across systems such as ServiceMax, Salesforce, SAP and CPQ. You will liaise with cross-functional teams, engineers and vendors to ensure smooth service delivery and timely invoicing.

The role requires strong English, proficient MS Office, and hands-on experience with SAP, ServiceMax and spare parts

Qualifikationen

• Bachelor’s degree in Business Administration.
• 2+ years in after-sales service coordination or similar.
• Hands-on SAP, ServiceMax and spare parts processes.

Aufgaben

• Create service work orders for installation, repair, maintenance, and contracts.
• Coordinate engineers and progress service activities; update stakeholders.
• Coordinate with logistics for pickup and return of equipment and parts.
• Prepare site documents and maintain accurate customer communications.
• Maintain data across ServiceMax, Salesforce, SAP and CPQ.
• Support service agreements renewals and preventive maintenance schedules.
• Ensure service processes meet policies, quality standards and regulations.
• Raise tool purchase requests and coordinate calibration and certificates.
• Coordinate spare parts ordering and track supplier ETAs.
• Track stock levels and prepare monthly inventory reports.
• Check warranties and entitlements to prevent excess inventory.

Kenntnisse

English proficiency

Coordination

Communication

MS Office

Multitasking

Ausbildung

Bachelor’s degree in Business Administration

Tools

SAP

ServiceMax

Salesforce

CPQ

PIM

Jobbeschreibung

DKSH Philippines in Taguig is seeking a Service Administration Coordinator to manage day-to-day post-sales service administration, coordinating service activities and maintaining data integrity across systems such as ServiceMax, Salesforce, SAP and CPQ. You will liaise with cross-functional teams, engineers and vendors to ensure smooth service delivery and timely invoicing.

The role requires strong English, proficient MS Office, and hands-on experience with SAP, ServiceMax and spare parts