Global Post-Sales Service Coordinator

DKSH Management Ltd.; Taguig; On-site; PHP 446,000 - 625,000; Full time

Job summary

DKSH Management Ltd. in Taguig is seeking a Service Admin to manage day-to-day post-sales service administration, coordinate service activities, and maintain data across systems such as ServiceMax, Salesforce, SAP and PIM.

You will liaise with cross-functional teams, field service crews and vendors to ensure timely invoicing, contract renewals and high customer satisfaction while adhering to quality standards and regulatory requirements.

Qualifications

• Bachelor’s degree required or equivalent
• Minimum 2 years in after-sales service support/coordination
• Hands-on experience with SAP, ServiceMax and spare parts processes
• Experience working cross-functionally across countries/time zones is a plus

Responsibilities

• Create service work orders (installation, repair, preventive maintenance, service contracts)
• Coordinate engineers and track service milestones; update stakeholders
• Coordinate with logistics for pickup/return of equipment or parts
• Prepare site visit documentation and maintain customer communications logs
• Maintain data integrity across ServiceMax, Salesforce, SAP and CPIMaster data
• Support service agreement administration including renewals and preventive maintenance schedules
• Ensure compliance with policies, quality standards and regulatory requirements
• Coordinate tool purchases and calibration; maintain certificates and records
• Track parts usage, inventory levels and supplier ETAs; generate monthly stock reports
• Manage invoicing by verifying billable tasks and ensuring timely collection

Skills

Strong coordination

High attention to detail

Customer-focused

Good communication & teamwork

Fast learner

Education

Bachelor’s degree in Business Administration or related

Tools

SAP

ServiceMax

Salesforce

CPQ

PIM

Job description

DKSH Management Ltd. in Taguig is seeking a Service Admin to manage day-to-day post-sales service administration, coordinate service activities, and maintain data across systems such as ServiceMax, Salesforce, SAP and PIM.

You will liaise with cross-functional teams, field service crews and vendors to ensure timely invoicing, contract renewals and high customer satisfaction while adhering to quality standards and regulatory requirements.