Service Sales & Account Specialist

Viventis Search Asia; Taguig; Hybrid; PHP 480,000 - 720,000; Part time

Job summary

Viventis Search Asia is seeking a customer service and service administration specialist in Taguig for a 6- to 12-month fixed-term contract. You will coordinate service opportunities, manage master data, and generate SAP/Excel reports to support sales and service delivery.

You will act as the primary customer contact, ensure timely responses, and collaborate with cross-functional teams to meet service levels. Advanced Excel and SAP experience are essential for success.

Qualifications

• Bachelor’s degree in business, Engineering, Technical Studies, or a related discipline.
• Minimum 3-4 years of experience in service administration, customer service, sales support, or operational coordination.
• Previous leadership experience in an administrative or customer-facing environment.
• Advanced Microsoft Excel skills.
• Strong SAP knowledge and experience.
• Proficient in Microsoft Office applications.
• Strong analytical and reporting capabilities.
• Outstanding customer service orientation.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proactive, detail-oriented, and results-driven.
• Ability to work effectively in a cross-functional and multicultural environment.
• Continuous improvement mindset with strong problem-solving skills.

Responsibilities

• Lead the administration of service sales opportunities in collaboration with Services Key Account Managers and Services Sales Managers.
• Act as the primary contact for customers regarding service-related inquiries and requests.
• Coordinate and communicate maintenance schedules, service interventions, rebuilding kit requirements with customers.
• Ensure timely and professional resolution of customer inquiries by coordinating with relevant internal teams.
• Support service contract administration and execution activities.
• Coordinate and confirm resource availability for service delivery.
• Monitor service delivery progress and ensure compliance with agreed service levels.
• Build and maintain strong customer relationships through proactive communication.
• Support transactional sales growth by identifying customer needs and facilitating solutions.
• Participate in customer satisfaction reviews and improvement initiatives.
• Maintain accurate customer master data to support service and sales operations.
• Generate and analyze reports using SAP and Excel to support business decisions.
• Ensure compliance with internal policies, procedures, and service standards.
• Contribute to service sales strategies and Key Account Plans through data analysis.
• Drive process improvements, operational efficiency, and productivity initiatives.
• Support organizational change and continuous improvement programs.

Skills

Advanced Excel

Analytical thinking

Communication

Organizational skills

Multitasking

Customer service

Problem solving

Education

Bachelor’s degree in Business / Engineering

Tools

SAP

Job description

Location: BGC, Taguig (onsite)
Fixed Term Contract: 6 months to 12 months (extension will depend on the business needs or performance)
Benefits: TBD with the HM

In this role, you will be responsible for managing service administration activities, coordinating customer service events, supporting sales opportunities, and ensuring outstanding customer satisfaction through seamless operational execution.

Key Responsibilities

I) Customer Service & Account Support

• Lead the administration of service sales opportunities in collaboration with Services Key

• Account Managers and Services Sales Managers.

• Act as the primary contact for customers regarding service-related inquiries and requests.

• Coordinate and communicate maintenance schedules, service interventions, permanent solutions, and rebuilding kit requirements with customers.

• Ensure timely and professional resolution of customer inquiries by coordinating with relevant internal teams, including Technical Sales.

II) Service Planning & Coordination

• Support service contract administration and execution activities.

• Coordinate and confirm resource availability for service delivery.

• Monitor service delivery progress and ensure compliance with agreed service levels.

III) Customer Relationship Management

• Build and maintain strong customer relationships through proactive and structured communication.

• Support transactional sales growth by identifying customer needs and facilitating appropriate solutions.

• Participate in customer satisfaction reviews and improvement initiatives together with service teams.

IV) Data Management & Business Support

• Maintain accurate customer master data to support efficient service and sales operations.

• Generate and analyze reports using SAP and Excel to support business decisions.

• Ensure compliance with internal policies, procedures, and service standards.

V) Continuous Improvement

• Contribute to service sales strategies and Key Account Plans through data analysis and business insights.

• Drive process improvements, operational efficiency, and productivity initiatives.

• Support organizational change and continuous improvement programs.

Qualifications

• Bachelor’s degree in business, Engineering, Technical Studies, or a related discipline.

• Minimum 3-4 years of experience in service administration, customer service, sales support, or operational coordination.

• Previous leadership experience in an administrative or customer-facing environment.

• Advanced Microsoft Excel skills.

• Strong SAP knowledge and experience.

• Proficient in Microsoft Office applications.

• Strong analytical and reporting capabilities.

• Outstanding customer service orientation.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proactive, detail-oriented, and results-driven.

• Ability to work effectively in a cross-functional and multicultural environment.

• Continuous improvement mindset with strong problem-solving skills.