Sales Support Coordinator, Philippines

Confidential Jobs; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Confidential Jobs in the Philippines is seeking a Logistics Receipts Administrator to ensure ordered goods are delivered, received, and properly documented. You will coordinate with logistics providers and cross-functional teams to meet customer requirements and resolve issues.

The role requires a degree in Business Administration, at least 2 years of relevant experience, fieldwork willingness, and strong coordination with proficiency in MS Office and SAP is desirable.

Qualifications

• Degree in Business Administration or related field.
• Minimum 2 years of relevant experience.
• Willing to undergo fieldwork as needed.
• Adapt to changing circumstances and requirements.
• Strong coordination and follow up skills.
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice).
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook.
• Fluent English (speaking and writing).
• SAP knowledge or FMCG/distributor exposure desirable.

Responsibilities

• Coordinate with logistics provider to track goods and ensure customer requirements are met.
• Verify that all necessary documentation is complete for payment processing.
• Ensure receipt of signed delivery notes and proof of delivery by DN/email/system acknowledgement.
• Partner with Sales, Credit, Customer Service and Operations to resolve receipting and dispute issues.
• Perform goods receipting from customers.
• Identify, validate and log customer disputes for escalation and resolution.
• Support workflow to achieve cash collections metrics.
• Other tasks as assigned by Team Leader or Manager.

Skills

Coordination

Documentation

Communication

Follow-up

Education

Bachelor's degree in Business Administration

Tools

MS Word/Excel/PowerPoint

Outlook

SAP

Job description

Report to: General Manager in Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What You Will Be Doing In This Role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.
• Verify that all necessary documentation is complete to ensure processing of payment.
• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)
• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues.
• Perform goods receipting process from customer
• Identify, validate, and log customer disputes to initiate resolution and escalation
• Support workflow to achieve metric goals for cash collections.
• Other jobs arranged by Team Leader or Team Manager

What Experience We Expect From You

• Degree holder in Business Administration or any related field
• Minimum 2 years of relevant experience
• Willing to undergo fieldwork as needed
• Adapt to changing circumstances and requirements
• Strong coordination and follow up skills
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice)
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.
• Good communication that can speak and write English fluently
• SAP knowledge or working experience on FMCG or distributorship is desirable though not essential.