SERVICE MANAGER

EVOMILE INNOVATIONS CORP.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

EVOMILE INNOVATIONS CORP. of Manila, Philippines, is seeking a Service Department Manager to oversee daily operations across service reception, workshop and support staff.

You will drive productivity, schedule repairs, supervise technicians and advisors, and ensure timely, accurate repairs while maintaining high customer satisfaction. You will monitor service sales, labor revenue, and monthly targets, coordinate with Parts and Warranty teams, review service reports, and lead coaching sessions to

Job description

• Manage daily Service Department operations, including service reception, workshop, technicians, and support staff.

• Monitor service sales, labor revenue, productivity, efficiency, and monthly targets.

• Ensure proper scheduling and allocation of repair jobs to technicians.

• Supervise Service Advisors, Technicians, Job Controllers, and other service personnel.

• Ensure repairs and preventive maintenance are completed accurately and on time.

• Monitor pending jobs, back jobs, comeback units, and customer complaints.

• Maintain high customer satisfaction and ensure concerns are properly resolved.

• Coordinate with Parts Department regarding availability of parts needed for repairs.

• Ensure compliance with manufacturer standards, dealership policies, warranty procedures, and safety requirements.

• Review repair orders, job estimates, service reports, and other service-related documents.

• Monitor workshop cleanliness, tools, equipment, and proper use of company resources.

• Conduct regular team meetings, coaching, and performance evaluation of service staff.

• Handle escalated customer concerns and provide appropriate solutions.

• Prepare and submit service performance reports to Management.

• Support service marketing activities, customer retention programs, and aftersales campaigns.

• Perform other duties that may be assigned by Management.