Service Manager

JB Elite Corporation; Carmona; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

JB Elite Corporation is seeking a hands-on Service Manager to lead field service operations and manage service teams across site visits and customer support. The role emphasizes strong compliance with company standards and data-driven reporting in a fast-paced environment.

The ideal candidate has extensive experience in Service/Field Service team management within the Semiconductor industry, especially Final Test, and demonstrates ability to coordinate with Sales and Engineering to ensure

Qualifications

• Engineering degree in Mechanical, Electrical or Electronics.
• Experience leading Service/Field Service teams.
• Experience in Semiconductor Industry, Final Test preferred.
• Proficient in data analysis and reporting.

Responsibilities

• Lead and manage the Service/Field Service Team and daily service operations.
• Monitor team performance, work assignments, schedules, and field activities.
• Ensure consistent field work, site visits, and customer support.
• Monitor and ensure team compliance with AI tools, reporting systems, and company processes.
• Review and improve service procedures, workflows, and team performance.
• Prepare and analyze service reports, operational data, and performance reports.
• Provide management with regular updates, analysis, and recommendations.
• Handle customer concerns and maintain strong customer relationships.
• Coordinate with Sales, Engineering, and other departments to ensure effective service delivery.
• Identify operational issues and implement appropriate corrective actions.

Skills

Service management

Field service leadership

Team supervision

Data analysis

Reporting

Customer relationships

Compliance & tools

Site visits

Education

Engineering degree (Mechanical / Electrical / Electronics)

Job description

About the role

We are looking for a hands-on and experienced Service Manager who can effectively lead field service operations, manage service teams, maintain strong customer relationships, and ensure consistent compliance with company standards and processes.

Key responsibilities

• Lead and manage the Service/Field Service Team and daily service operations
• Monitor team performance, work assignments, schedules, and field activities
• Ensure consistent field work, site visits, and customer support
• Monitor and ensure team compliance with AI tools, reporting systems, and company processes
• Review and improve service procedures, workflows, and team performance
• Prepare and analyze service reports, operational data, and performance reports
• Provide management with regular updates, analysis, and recommendations
• Handle customer concerns and maintain strong customer relationships
• Coordinate with Sales, Engineering, and other departments to ensure effective service delivery
• Identify operational issues and implement appropriate corrective actions

About you

• Graduate of Mechanical, Electrical, or Electronics Engineering
• Strong experience in Service/Field Service Team Management
• Strong experience in the Semiconductor Industry, particularly Final Test
• Strong knowledge of field service operations and equipment support
• Experienced in team supervision, performance monitoring, and reporting
• Proficient in data analysis and report preparation
• Able to monitor and enforce compliance with AI tools and company systems
• Strong customer relationship and communication skills
• Willing to conduct regular field work and site visits
• Hands-on, analytical, detail-oriented, and results-driven