Technical Service Supervisor

RBGM Medical Express Sales Inc; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

RBGM Medical Express Sales Inc. seeks a senior leader to oversee the technical service team responsible for maintenance, repair, calibration, and inspection of medical equipment. You will ensure reliability, safety, and regulatory compliance while guiding performance and operations.

You will supervise Field Service Engineers and technicians, develop maintenance plans, coordinate with vendors, maintain records, and drive service process improvements to boost responsiveness and efficiency.

Qualifications

• Bachelor's degree in electronics/electrical/mechanical engineering or related field.
• At least 5 years of experience in technical service or medical equipment maintenance.
• Experience supervising engineers, technicians, or support staff is advantageous.
• Strong knowledge of medical equipment maintenance, calibration, and troubleshooting.
• Familiarity with medical device safety and regulatory requirements.
• Proficiency in biomedical equipment management and diagnostic tools.
• Strong leadership, problem-solving, and communication skills.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Supervise and lead Field Service Engineers, Technical Service Technicians, and support staff.
• Oversee the maintenance, repair, calibration, and inspection of medical equipment.
• Develop maintenance schedules, assign tasks, and monitor service activities.
• Ensure medical equipment meets safety, quality, and regulatory standards.
• Provide technical guidance and training on equipment troubleshooting and maintenance procedures.
• Implement quality control measures to support equipment reliability and performance.
• Ensure the availability of tools, materials, and resources for timely repairs.
• Coordinate with equipment vendors and service providers.
• Maintain accurate records of maintenance, repairs, calibration, and inspections.
• Evaluate team performance and implement individual development plans.
• Identify opportunities to improve service processes, response times, and operational efficiency.

Skills

Leadership

Team supervision

Technical service

Maintenance troubleshooting

Regulatory compliance

Record keeping

Education

Electronics Engineering

Electrical Engineering

Mechanical Engineering

Job description

About the role

Lead and oversee the technical service team responsible for the maintenance, repair, calibration, and inspection of medical equipment. This role is essential to ensuring equipment reliability, safety, regulatory compliance, and efficient service operations while providing technical guidance and developing team performance.

Key responsibilities

• Supervise and lead Field Service Engineers, Technical Service Technicians, and support staff.


• Oversee the maintenance, repair, calibration, and inspection of medical equipment.


• Develop maintenance schedules, assign tasks, and monitor service activities.


• Ensure medical equipment meets safety, quality, and regulatory standards.


• Provide technical guidance and training on equipment troubleshooting and maintenance procedures.


• Implement quality control measures to support equipment reliability and performance.


• Ensure the availability of tools, materials, and resources for timely repairs.


• Coordinate with equipment vendors and service providers.


• Maintain accurate records of maintenance, repairs, calibration, and inspections.


• Evaluate team performance and implement individual development plans.


• Identify opportunities to improve service processes, response times, and operational efficiency.

What we're looking for

• Bachelor's degree in Electronics and Communications Engineering, Electrical Engineering, Mechanical Engineering, or a related discipline.


• At least 5 years of relevant experience in technical service, medical equipment maintenance, or a related field.


• Experience supervising technical engineers, technicians, or support staff is an advantage.


• Strong knowledge of medical equipment maintenance, calibration, and troubleshooting.


• Familiarity with medical device safety and regulatory requirements.


• Proficiency in biomedical equipment management and diagnostic tools.


• Strong leadership, problem-solving, analytical, and decision-making skills.


• Excellent communication and interpersonal skills.


• Detail-oriented, proactive, and able to manage multiple priorities.