Service Manager

Nissan Commonwealth, Inc.; Bulacan; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading automotive manufacturer is seeking a Service Manager in Bulacan to document customer interactions, provide product information, and improve customer service. This role includes managing customer service staff and representing customer feedback to upper management. Ideal candidates should have a degree in Business or Administration and strong customer-facing skills. The position is full-time with a focus on customer service excellence.

Responsibilities

• Document interactions with customers for later summary and analysis.
• Provide customers with product information and availability.
• Deliver professional solutions for customer inquiries.
• Train and manage customer service staff.
• Represent customers' opinions to the company.
• Suggest and implement improvements to customer service.

Skills

Previous Service Experience

Comprehensive Industry Knowledge

Management Experience

Strong Customer-Facing Skills

Strong Written and Verbal Communication

Self-Motivated

Troubleshooting

Creative Problem-Solving

Education

Degree in Business or Administration

Job description

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Summary

Service Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquiries
• Working to meet immediate goals of customer interaction
• Training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Suggesting improvements to customer service to higher management and staff
• Implementing improvements to customer service

Skills and Qualifications

• Previous Service Experience
• Comprehensive Industry Knowledge
• Management Experience
• Strong Customer-Facing Skills
• Strong Written and Verbal Communication
• Self-Motivated
• Troubleshooting
• Creative Problem-Solving
• Degree in Business or Administration

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Customer Service

Industry

• Motor Vehicle Manufacturing

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