Customer Relations Manager

Nissan Commonwealth, Inc.; Bulacan; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

A prominent automotive company is seeking a Customer Relations Manager to enhance retail experience and customer satisfaction. This role demands at least a Bachelor's degree and 5-8 years of customer service experience in the automotive sector. Responsibilities include addressing complaints, developing customer relationship strategies, and training team members to ensure high service quality. Join a dynamic team working towards delivering exceptional customer service in Bulacan, Philippines.

Qualifications

• Must possess at least a Bachelor's/College Degree in any field.
• Preferably 5-8 years of experience in Customer Service within the Automotive Industry.
• Preferably 5–8 years of experience in Customer Service in automotive industry.

Responsibilities

• Ensure best-in-class retail experience.
• Review customer complaint cases and develop solutions.
• Develop relationship strategies for favorable customer experiences.
• Guide team members to meet customer requirements.
• Manage training to ensure service quality.
• Keep customers updated on products to increase sales.
• Monitor customer satisfaction processes.

Skills

Excellent communication skills

Customer service experience

Education

Bachelor's/College Degree

Job description

Join to apply for the Customer Relations Manager role at Nissan Commonwealth, Inc.

Responsibilities

• Ensures the business provides a best‑in‑class retail experience.
• Review customer complaint cases, diagnoses issues, and develops solutions from a systematic perspective in order to bring cases to a satisfactory conclusion.
• Develop relationship strategies and programs that produce business value and favorable customer experiences.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Keeping customers updated on the latest products in order to increase sales.
• Monitor and own all customer satisfaction process in sales and service, and ensure high performance for the dealership on all customer satisfaction scores.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, any field.
• Has excellent communication skills.
• Preferably 5-8 years of experience specializing in Customer Service in an Automotive Industry.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service

Industries

• Motor Vehicle Manufacturing

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