Service Fulfillment Officer - Consumer Banking Group

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 603,000; Full time

Job summary

BDO Unibank's Consumer Banking Group in Ortigas is seeking a Customer Service Specialist to support Online Banking users and ensure the best possible experience on our digital platforms.

You will review and resolve cases that come from multiple channels, assist clients during inbound or outbound calls, and help customers navigate loans, cards, payments, and digital services with a calm, solutions-oriented approach.

Qualifications

• Must have a Bachelor's Degree.
• At least 3 years of working experience in Customer Service.
• Experience in online banking, digital platforms, debit cards and credit cards is an advantage.

Responsibilities

• Review and analyze client cases from different channels requiring timely fulfillment and resolution.
• May service inbound calls or conduct outbound calls to internal and external clients.
• Process account maintenance requests following the bank's SOPs to ensure customer satisfaction without compromising quality.

Skills

Customer service

Call handling

Digital banking experience

Education

Bachelor's degree

Job description

BDO Unibank's Consumer Banking Group provides a full suite of industry-leading financial products for the consumer segment including Loans, Credit and Debit Cards, Retail Cash Cards, Digital Banking, Payment Solutions, Cash Agad and other various support services to meet the diverse needs of all its customers.

He/She/They will be responsible in handling Online Banking related cases to help ensure clients are able to the get the best experience when using BDO's digital platforms.

The Responsibilities we will trust you with:

• He/she will review and analyze client cases received from different channels requiring timely fulfillment and resolution.
• He/she may have to service inbound calls or conduct outbound calls to internal and external clients.
• He/she will process account maintenance requests following the bank's standard operating procedures thereby ensuring customer satisfaction without compromising quality standards.

Your Qualifications and Your Experiences should be:

• Must be a Bachelor's Degree holder.
• At least 3 years of working experience in Customer Service.
• Experience in online banking, digital platforms, debit cards and credit cards is an advantage.

You must be willing to work on site and be assigned in Ortigas.