Customer Service Officer-Voice

BDO Unibank; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

BDO Unibank, Inc. is seeking a customer-focused professional to provide excellent service to retail customers, accredited merchants, and the general public, resolving inquiries and processing requests across channels.

The role emphasizes quality handling of accounts and banking transactions, with exposure to deposits, loans, retail and credit cards, remittance, rewards, and Personal Online Banking, while adhering to bank policies and KPIs.

Qualifications

• Bachelor's degree required and at least 2 years of call center experience.
• Experience in banking industry is an advantage.
• Strong customer service and communication skills are essential.

Responsibilities

• Handle and provide quality service and fulfillment to customer inquiries and concerns.
• Escalate issues to immediate supervisor for resolution.
• Submit reports and documentation related to inquiries and concerns.
• Adhere to bank policies, procedures and KPIs to maintain quality standards.
• Maintain organized workstation and office tools.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Banking industry knowledge

Education

Bachelor's degree

Job description

Job Description:

PrimarilyresponsibleforprovidingexcellentcustomerservicetoallBDOretailcustomers,BDOaccreditedmerchants,andthegeneralpublicthroughtimelyandqualityhandlingandfulfillmentofinquiries,requests,andconcernsreceivedviaphone,email,faxandinsocialmedia,relatedtotheirbankaccountsandbankingtransactions,BDOsretailproductandservices,suchas,deposits,loans,retailandcreditcards,remittance,BDORewards,andPersonalOnlineBanking.

KeyResponsibilitiesHandleandprovidequalityservice,support,andfulfillmenttocustomerinquiries,requests,andconcerns.Escalatecustomerconcerns,worksystemissues,andanyproblemencounteredtohis/herimmediatesuperiortofacilitateresolution.Submitrequiredreportsanddocumentationtoimmediatesuperiorrelatedtoinquiries,requests,andconcernsreceived.Complystrictlywiththebanksstandardpolicies,procedures,andguidelinesintheperformanceofday-to-daytaskstomeettheagreedKPItargetsadqualitystandardsatalltimes.Keepandmaintainanorganizedworkstation,officeequipment,officesuppliesandtools.Performotherdutiesandresponsibilitiesthatmaybeassignedfromtimetotime.KeyQualificationsBachelorsdegreeAtleast2yearscallcenterexperienceExperienceinbankingindustryisanadvantage

PrimarilyresponsibleforprovidingexcellentcustomerservicetoallBDOretailcustomers,BDOaccreditedmerchants,andthegeneralpublicthroughtimelyandqualityhandlingandfulfillmentofinquiries,requests,andconcernsreceivedviaphone,email,faxandinsocialmedia,relatedtotheirbankaccountsandbankingtransactions,BDOsretailproductandservices,suchas,deposits,loans,retailandcreditcards,remittance,BDORewards,andPersonalOnlineBanking.

KeyResponsibilitiesHandleandprovidequalityservice,support,andfulfillmenttocustomerinquiries,requests,andconcerns.Escalatecustomerconcerns,worksystemissues,andanyproblemencounteredtohis/herimmediatesuperiortofacilitateresolution.Submitrequiredreportsanddocumentationtoimmediatesuperiorrelatedtoinquiries,requests,andconcernsreceived.Complystrictlywiththebanksstandardpolicies,procedures,andguidelinesintheperformanceofday-to-daytaskstomeettheagreedKPItargetsadqualitystandardsatalltimes.Keepandmaintainanorganizedworkstation,officeequipment,officesuppliesandtools.Performotherdutiesandresponsibilitiesthatmaybeassignedfromtimetotime.KeyQualificationsBachelorsdegreeAtleast2yearscallcenterexperienceExperienceinbankingindustryisanadvantage

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.

Requirements: