Service Fulfillment Officer - Consumer Banking Group

BDO Unibank; Metro Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

BDO Unibank is hiring in Ortigas for a Customer Service role focused on Online Banking cases within the Consumer Banking Group. You will help customers access and use BDO's digital platforms to improve their experience.

The job involves reviewing cases, handling calls to and from clients, and processing account maintenance requests while upholding quality standards. This on-site position requires a strong service mindset and reliability.

Qualifications

• Bachelor's degree required.
• At least 3 years in customer service.
• Experience in online banking or digital platforms is a plus.

Responsibilities

• Review and analyze client cases from different channels for timely resolution.
• Service inbound calls or outbound calls to clients as needed.
• Process account maintenance requests while maintaining quality standards.

Skills

Customer service

Online banking

Digital platforms

Debit cards

Credit cards

Education

Bachelor's degree

Job description

BDO Unibank's Consumer Banking Group provides a full suite of industry-leading financial products for the consumer segment including Loans, Credit and Debit Cards, Retail Cash Cards, Digital Banking, Payment Solutions, Cash Agad and other various support services to meet the diverse needs of all its customers.

He/She/They will be responsible in handling Online Banking related cases to help ensure clients are able to the get the best experience when using BDO's digital platforms.

The Responsibilities we will trust you with:

• He/she will review and analyze client cases received from different channels requiring timely fulfillment and resolution.
• He/she may have to service inbound calls or conduct outbound calls to internal and external clients.
• He/she will process account maintenance requests following the bank's standard operating procedures thereby ensuring customer satisfaction without compromising quality standards.

Your Qualifications and Your Experiences should be:

• Must be a Bachelor's Degree holder.
• At least 3 years of working experience in Customer Service.
• Experience in online banking, digital platforms, debit cards and credit cards is an advantage.

You must be willing to work on site and be assigned in Ortigas.