Ortigas: Online Banking Fulfillment Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 603,000; Full time

Job summary

BDO Unibank's Consumer Banking Group in Ortigas is seeking a Customer Service Specialist to support Online Banking users and ensure the best possible experience on our digital platforms.

You will review and resolve cases that come from multiple channels, assist clients during inbound or outbound calls, and help customers navigate loans, cards, payments, and digital services with a calm, solutions-oriented approach.

Qualifications

• Must have a Bachelor's Degree.
• At least 3 years of working experience in Customer Service.
• Experience in online banking, digital platforms, debit cards and credit cards is an advantage.

Responsibilities

• Review and analyze client cases from different channels requiring timely fulfillment and resolution.
• May service inbound calls or conduct outbound calls to internal and external clients.
• Process account maintenance requests following the bank's SOPs to ensure customer satisfaction without compromising quality.

Skills

Customer service

Call handling

Digital banking experience

Education

Bachelor's degree

Job description

BDO Unibank's Consumer Banking Group in Ortigas is seeking a Customer Service Specialist to support Online Banking users and ensure the best possible experience on our digital platforms.

You will review and resolve cases that come from multiple channels, assist clients during inbound or outbound calls, and help customers navigate loans, cards, payments, and digital services with a calm, solutions-oriented approach.