Digital Banking Support Specialist – Onsite Ortigas

BDO Unibank; Metro Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

BDO Unibank is hiring in Ortigas for a Customer Service role focused on Online Banking cases within the Consumer Banking Group. You will help customers access and use BDO's digital platforms to improve their experience.

The job involves reviewing cases, handling calls to and from clients, and processing account maintenance requests while upholding quality standards. This on-site position requires a strong service mindset and reliability.

Qualifications

• Bachelor's degree required.
• At least 3 years in customer service.
• Experience in online banking or digital platforms is a plus.

Responsibilities

• Review and analyze client cases from different channels for timely resolution.
• Service inbound calls or outbound calls to clients as needed.
• Process account maintenance requests while maintaining quality standards.

Skills

Customer service

Online banking

Digital platforms

Debit cards

Credit cards

Education

Bachelor's degree

Job description

BDO Unibank is hiring in Ortigas for a Customer Service role focused on Online Banking cases within the Consumer Banking Group. You will help customers access and use BDO's digital platforms to improve their experience.

The job involves reviewing cases, handling calls to and from clients, and processing account maintenance requests while upholding quality standards. This on-site position requires a strong service mindset and reliability.