Field Service Engineer F M X

Anton Paar GmbH; Muntinlupa; On-site; PHP 520,000 - 760,000; Full time

Job summary

Anton Paar Philippines is seeking a highly motivated Field Service Engineer to deliver on-site service, preventive maintenance, calibration and training across our product lines. You will work with cross-functional teams to ensure customer satisfaction and uphold quality standards.

The role requires engineering graduates, 3+ years in hardware support and customer-facing experience, excellent English, and a valid driver's license.

Qualifications

• Graduate of Engineering or equivalent.
• Three years’ hardware support or repair work experience.
• Three+ years in a customer-facing role.
• Strong technical and analytical problem-solving skills.
• Self-motivated with good organization.
• Excellent customer service skills and ability to work under pressure.
• Fluency in English and valid driver’s license.
• IT background is an advantage.

Responsibilities

• Provide on-site service including preventive maintenance, calibration, installation and training.
• Offer maintenance contracts and prepare service quotations in the CRM.
• Perform on-site troubleshooting, service and repairs for instruments.
• Create and maintain service reports in the CRM.
• Cross-functional interfacing with applications, customer support, product management, manufacturing and sales.
• Substitute for other Field Service Engineers within the country when needed.

Skills

Engineering degree

Hardware maintenance

Customer-facing

English fluency

Driver's license

Preventive maintenance

Education

Bachelor's degree in Engineering

Tools

CRM software

Calibration equipment

Job description

Job Description:

Company Description

We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills.
As Field Service Engineer, you will be responsible to provide on-site service including preventive maintenance, calibration, installation and training across all product lines.

Job Description

Essential functions

• Providing technical support to customers via telephone and email.
• Performing on-site troubleshooting, service and repairs.
• Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
• Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards.
• Offering maintenance contracts to customers and creating the service contract quotation in the CRM.
• Performing factory calibrations (ISO 17025, if required).
• Creating and maintaining service reports in the CRM.
• Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs.
• Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.
• Providing on-site basic training to the customers.
• Completing administrative tasks associated with the CRM service module as to log all support ticket and service orders in the CRM Service.
• Taking responsibility for personal warehouse/stock.
• Cross selling to Sales Representatives when instruments need to be replaced. – Cross selling initiative
• Attending all necessary Anton Paar service trainings for the relevant product lines.
• Substituting for other Field Service Engineers within the country, if necessary.

Qualifications

Required Education, Experience, Knowledge and Skills:

• Graduate of Engineering or equivalent
• Three years’ experience in Hardware support or repair work
• Three or more years experience in customer facing role
• High technical and analytical problem solving skills
• Self-employment and good organizational skills
• Exceptional customer service skills
• Ability to work under pressure
• Fluency in English
• Must possess a current and valid driver’s license
• Background in information technology is an advantage

Additional Information

• Anton Paar Philippines offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.