Field Service Engineer Supervisor

RGL Bio Alliance Corporation; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

RGL Bio Alliance Corporation, headquartered in Antipolo City, is a trusted distributor of In Vitro Diagnostic (IVD) solutions and technologies serving healthcare institutions across the Philippines.

The Field Service Engineer Supervisor role is a full-time, hybrid position based in Metro Manila with some work-from-home flexibility, overseeing a team of Field Service Engineers and coordinating with Technical Operations to ensure timely service delivery.

Qualifications

• Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics/Electronics & Communications Engineering, or a related field.
• 3–5 years of experience servicing IVD or medical/laboratory diagnostic equipment.
• Solid troubleshooting skills across electronics, mechanical systems, and diagnostic software.
• Willing to travel regularly to client sites within the assigned service area.
• Valid driver's license preferred.
• Strong client-facing communication skills and a professional, service-oriented attitude.
• Able to work under pressure and manage urgent service calls with sound judgment.
• Demonstrated ability — or clear potential — to mentor and guide junior technical staff.

Responsibilities

• Install, calibrate, and commission IVD analyzers at client laboratories.
• Perform scheduled preventive maintenance and respond to corrective/emergency service calls within agreed turnaround times.
• Diagnose and resolve mechanical, electronic, and software issues on diagnostic equipment.
• Train and guide client-side laboratory staff on proper equipment operation and basic troubleshooting.
• Maintain accurate service records, calibration logs, and parts/inventory documentation.
• Coordinate with the Technical Operations team, product specialists, and Supply Chain on parts availability and escalations.
• Mentor and support the technical development of junior Field Service Engineers.
• Ensure all service activities comply with safety, quality, and regulatory standards.
• Provide timely feedback to clients and management on recurring equipment issues or improvement opportunities.
• Supervise, plan and manage all Field Service Engineers to ensure a smooth daily tasks and operations.

Skills

Troubleshooting

Client communication

Travel readiness

Leadership

Adaptability

Education

Bachelor's degree in Biomedical Engineering/Medical Technology/Electronics or related field

Job description

Company Description

RGL Bio Alliance Corporation, headquartered in Antipolo City, is a trusted distributor of In Vitro Diagnostic (IVD) solutions and technologies serving healthcare institutions across the Philippines. The company focuses on enhancing diagnostic capabilities by delivering reliable products, responsive service, and strong technical support. Guided by core values of integrity, passion, and commitment, RGL Bio Alliance Corporation aims to make a meaningful impact on patient care and public health. Team members work closely with healthcare professionals to support accurate and efficient laboratory diagnostics and long-term customer partnerships.

Role Description

The Field Service Engineer Supervisor is a full-time, hybrid role based in Metro Manila and nearby provinces, with some work-from-home flexibility.

• Install, calibrate, and commission IVD analyzers (chemistry, hematology, immunoassay, and related platforms) at client laboratories.
• Perform scheduled preventive maintenance and respond to corrective/emergency service calls within agreed turnaround times.
• Diagnose and resolve mechanical, electronic, and software issues on diagnostic equipment.
• Train and guide client-side laboratory staff on proper equipment operation and basic troubleshooting.
• Maintain accurate service records, calibration logs, and parts/inventory documentation.
• Coordinate with the Technical Operations team, product specialists, and Supply Chain on parts availability and escalations.
• Mentor and support the technical development of junior Field Service Engineers.
• Ensure all service activities comply with safety, quality, and regulatory standards.
• Provide timely feedback to clients and management on recurring equipment issues or improvement opportunities.
• Supervise, plan and manage all Field Service Engineers to ensure a smooth daily tasks and operations.

Qualifications

• Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics/Electronics & Communications Engineering, or a related field.
• At least 3–5 years of experience servicing IVD or medical/laboratory diagnostic equipment.
• Solid troubleshooting skills across electronics, mechanical systems, and diagnostic software.
• Willing to travel regularly to client sites within the assigned service area.
• Valid driver's license preferred.
• Strong client-facing communication skills and a professional, service-oriented attitude.
• Able to work under pressure and manage urgent service calls with sound judgment.
• Demonstrated ability — or clear potential — to mentor and guide junior technical staff.