Maintenance Dispatcher

KMC Solutions; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

KMC Solutions is seeking a Maintenance Dispatcher to manage the workflow for maintenance requests originating by phone and computer. You will enter work orders, coordinate service technicians, and monitor progress across multiple locations, ensuring timely response and clear documentation.

Ideal candidates are organized, customer-service oriented, and proficient with basic dispatch software and MS Office. High school diploma required; experience in gasoline or c-store settings is a plus.

Qualifications

• High school diploma or GED required.
• Experience in gasoline station or convenience store industry preferred.
• General computer literacy and dispatch software experience.
• Strong interpersonal, written, and verbal communication with a focus on customer service.
• Highly organized with strong follow-up abilities.

Responsibilities

• Receive and process maintenance work orders by phone or computer.
• Schedule and assign technicians to station maintenance calls.
• Forecast workload 2–3 days in advance.
• Coordinate with vendors for parts, supplies, and equipment as necessary.
• Maintain dispatch board and real-time visibility of open and completed work orders.
• Ensure timely completion and documentation of service calls.

Skills

Communication skills

Organization

Dispatch software

Customer service

Education

High school diploma

Tools

MS Office

Dispatch software

Job description

Position Summary

The Maintenance Dispatcher receives and processes maintenance work orders by telephone and computer, ensuring requests meet required criteria and are accurately entered into the work order system. This role strategically creates schedules and coordinates service technicians to job sites, maintaining efficient communication and workflow throughout the day.

The Maintenance Dispatcher also keeps detailed records, maintains logs for maintenance calls, vehicles, and equipment, and ensures timely completion of service requests across the company's locations.

Responsibilities and Duties:

Dispatching and Scheduling

• Fast-paced environment involving maintenance work orders for approximately 100 gas stations and convenience stores owned by the company

• Maintain responsibility for dispatching service technicians in a manner that maximizes efficiency and productivity

• Strategically schedule and assign service technicians to station maintenance calls

• Forecast workload for two to three days in advance to ensure coverage and preparedness

• Maintain the dispatch board and schedule for real-time visibility into open and completed work orders

Work Order Management

• Receive work orders by phone or computer and assess maintenance needs

• Create dispatch tickets and issue purchase orders as required

• Follow up on all open calls to ensure timely completion and documentation

• Compare service timecards and work orders to ensure accuracy against the service schedule

• Perform office clerical duties including filing, organizing, and maintaining all service orders

Job Description

• Answer inbound calls from Station Managers and assess their maintenance needs

• Respond to overnight messages and prioritize urgent repairs

• Coordinate with vendors for parts, supplies, and equipment as necessary

• Facilitate the return of warranty parts and ensure proper documentation

Administrative Support and Compliance

• Receive and process invoices for approval and payment

• Complete required permits and ensure regulatory compliance

• Maintain accurate records for technician vehicles, equipment, and maintenance logs

• Work collaboratively with the maintenance team to minimize unproductive labor or lost time due to maintenance issues

Team Collaboration and Continuous Improvement

• Work as a team player and contribute to shared goals

• Communicate effectively with maintenance personnel, management, and vendors

• Perform other duties as assigned to support departmental and company objectives

Education and Work Experience

• High school diploma or GED required

• Previous experience in the gasoline station or convenience store industry, or related field, preferred

• General computer literacy and experience with maintenance management or dispatch software

• Strong interpersonal, written, and verbal communication skills with a focus on customer service

• Highly organized and detail-oriented with strong follow-up abilities

• Demonstrated ability to work independently, prioritize multiple tasks, and make sound decisions under pressure

Skill Set

• Strong critical thinking and problem-solving abilities

• Excellent organizational and multitasking skills with the ability to handle frequent interruptions

• Ability to diffuse and manage stressful or volatile situations professionally

• Effective communication and interpersonal skills across all levels of the organization

• Commitment to safety in the workplace; ability to follow safety protocols and report unsafe conditions