Healthcare Knowledge Manager — Onsite, Night Shift

Recruitnest Consulting; Compostela; On-site; PHP 600,000 - 900,000; Full time

Job summary

RecruitNest Consulting in Cebu City, Philippines is seeking a Knowledge Management Lead to guide knowledge management initiatives across the service desk. You will develop KM strategy, governance, and maintain knowledge articles, SOPs, and training materials while collaborating with SMEs and IT teams to improve knowledge sharing and service quality.

The ideal candidate has 4–6 years in KM or service desk operations, with ITIL knowledge and hands-on experience with ServiceNow, Jira, and

Qualifications

• Bachelor's Degree required.
• 4–6 years of relevant KM/Training/Service Desk experience.
• Experience in Healthcare service desk environment is a plus.

Responsibilities

• Develop and maintain a Knowledge Management strategy aligned with ITIL best practices.
• Govern content lifecycle: standards, templates, governance for knowledge articles.
• Create, review, update, publish knowledge articles, SOPs, troubleshooting guides.

Skills

Knowledge Management

ITIL

Service Desk

Education

Bachelor's Degree

Tools

ServiceNow

Jira

Confluence

Job description

RecruitNest Consulting in Cebu City, Philippines is seeking a Knowledge Management Lead to guide knowledge management initiatives across the service desk. You will develop KM strategy, governance, and maintain knowledge articles, SOPs, and training materials while collaborating with SMEs and IT teams to improve knowledge sharing and service quality.

The ideal candidate has 4–6 years in KM or service desk operations, with ITIL knowledge and hands-on experience with ServiceNow, Jira, and