Service Desk Analyst: Resolve Incidents & Support IT Users

Unisys; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Job summary

Citynet in Mandaluyong City is seeking a Service Desk Analyst to support hardware, software, client and COTS applications, as well as network and user administration. The role requires a high school diploma or GED, with potential technical certification or an associate degree and 1–2 years of relevant experience.

You will assist L1 agents and escalate complex issues as needed. The position is full-time and based in Mandaluyong, Philippines, with opportunities to develop technical skills in a

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years’ experience in area of responsibility.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Citynet in Mandaluyong City is seeking a Service Desk Analyst to support hardware, software, client and COTS applications, as well as network and user administration. The role requires a high school diploma or GED, with potential technical certification or an associate degree and 1–2 years of relevant experience.

You will assist L1 agents and escalate complex issues as needed. The position is full-time and based in Mandaluyong, Philippines, with opportunities to develop technical skills in a