Service Desk Analyst: IT Support & Incident Resolution

Unisys; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Unisys is looking for an experienced support professional in Manila for handling moderately complex inquiries with guidance. You will assist with hardware, software, client and COTS applications, and help with network and user administration.

Candidates typically have a High School Diploma or GED, possibly a technical certification or an Associate Degree, and about 1-2 years of related experience. Unisys is an equal opportunity employer committed to diversity and inclusion.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally 1-2 years of related experience.

Responsibilities

• Answer moderately complex questions following guidelines and using judgment based on experience with related incidents and service requests.
• Support hardware, software, client and COTS applications as well as network and user administration.
• Escalate complex problems to other resolver teams or vendors.
• Utilize problem solving and analytical skills to resolve challenging incidents.
• Support L1 agents in day-to-day questions related to client incidents, requests and queries.

Skills

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Unisys is looking for an experienced support professional in Manila for handling moderately complex inquiries with guidance. You will assist with hardware, software, client and COTS applications, and help with network and user administration.

Candidates typically have a High School Diploma or GED, possibly a technical certification or an Associate Degree, and about 1-2 years of related experience. Unisys is an equal opportunity employer committed to diversity and inclusion.