Entry-Level IT Service Desk Analyst – First-Line Support

Jocson College Inc.

Mandaluyong

On-site

PHP 279,000 - 424,000

Full time

14 days+

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Job summary

Jocson College Inc. in Mandaluyong City, Philippines, seeks an IT Service Desk Analyst to provide first-line technical support via phone and other media. The role handles basic installation, operation, and usage inquiries, with escalation for complex issues to Remote/Field Engineering.

Fresh graduates are welcome to apply and grow in a service-oriented IT environment. The ideal candidate will have basic networking knowledge, strong customer service, and English language skills, with

Qualifications

Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
Education, training, and/or relevant IT experience in Information Technology service delivery.
Relevant IT qualifications to a tertiary level.

Responsibilities

Provide the first-line of post-sales telephone and media technical support for customers and/or employees.
Answer basic questions about installation, operation, configuration, and usage of assigned products.
Apply basic diagnostic techniques to identify problems and recommend solutions for common failures.
Escalate complex problems to Remote Support Engineering staff or Field Engineering.
Monitor installed systems, identify problems, and take corrective action; resolve technical issues.
Install and configure software, print drivers, utilities, etc. for workstations and networks.
Troubleshoot all IT issues including software, hardware, and networking.