Service Delivery Manager

Geco Philippines Inc; Iloilo City; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Performance Bonus

Insurance Health & Wellness (HMO)

Job Training

Job summary

A leading tech company in the Philippines is seeking an experienced Service Delivery Manager to lead the launch of its Development Center. This role will involve building and managing a high-performing technical team dedicated to delivering core platform and global support services. The ideal candidate will have strong leadership experience, a strategic mindset, and exceptional communication skills. Benefits include performance bonuses, health insurance, and professional development opportunities.

Qualifications

• Experience managing software development or delivery teams of 10+ FTEs.
• Track record of recruiting, mentoring, and retaining high-performing teams.
• Strong technical background in software engineering preferred.

Responsibilities

• Lead the operational launch of the Philippines Development Center.
• Build and manage a multi-disciplinary team across various workstreams.
• Ensure delivery of high-quality software and services through robust processes.
• Collaborate with UK-based leadership on strategy and culture integration.
• Drive continuous improvement initiatives for team efficiency.

Skills

Leadership experience

Agile delivery

Communication skills

Problem-solving skills

Stakeholder management

Cross-functional collaboration

Fluency in business English

Education

Higher education degree

Job description

Job Description

We seek an experienced Service Delivery Manager to lead the launch and management of our new office. This is a rare opportunity to build and lead a high‑performing technical team, integral to delivering our core platform, insurance products, and global support services.

Key Responsibilities

• Lead the operational launch of the Philippines Development Center, overseeing recruitment, infrastructure setup, line management, and local compliance.
• Build and manage a multi-disciplinary team across various workstreams, including:
  • Core platform development (back‑end and front‑end in C++, C#)
  • Testing and quality assurance (manual and in‑house tools)
  • Insurance product analysis and development support
• Future team expansion may include:
  • Customer support for a global market
  • Insurance product algorithm development (proprietary tools)
  • Systems operations support
• Ensure the delivery of high‑quality software and services by implementing robust processes, KPIs, and quality control frameworks.
• Collaborate closely with UK‑based leadership to align on strategy, delivery timelines, and cultural integration.
• Drive continuous improvement initiatives to enhance team efficiency, scalability, and engagement.

Essential Qualifications

• Higher education degree.
• Fluency in business English.
• Proven leadership experience in managing software development or delivery teams (10+ FTEs).
• Strong track record of recruiting, mentoring, and retaining high‑performing technical teams.
• Expertise in agile delivery, quality assurance, and cross‑functional collaboration.
• Exceptional communication, problem‑solving, and stakeholder management skills, especially in cross‑cultural and global environments.
• A strategic mindset paired with a hands‑on, “can‑do” attitude.
• Comfortable working shift hours to overlap UK business hours.

Desirable Qualifications

• Strong technical background in software engineering, ideally within Microsoft environments.
• An MBA or other relevant professional certifications.

Benefits

• Employee Recognition and Rewards: Performance Bonus, Incentives.
• Insurance Health & Wellness: HMO.
• Professional Development: Job Training.

Working Location

Philippines Development Center. The role may require overseas travel and involves collaboration with UK‑based leadership.