Delivery Centre Leader (Makati) | Hybrid

TASQ Staffing Solutions; Makati; Hybrid; PHP 5,122,368 - 6,829,824; Full time

Job summary

A leading staffing solutions provider is seeking a Delivery Centre Head in Metro Manila, Makati. The ideal candidate will have over 15 years of experience in shared services or compliance, with strong leadership abilities and a focus on process improvement. This hybrid role requires excellent communication skills and the capability to manage large teams. If you are ready to drive strategic growth and client satisfaction in a global environment, we want to hear from you.

Qualifications

• Minimum 15 years of experience in shared services or compliance.
• Proven success in managing large-scale teams.
• Experience with process excellence methodologies.

Responsibilities

• Serve as the face of the company for community engagement.
• Oversee client transitions and service delivery.
• Implement quality processes and drive delivery innovation.

Skills

Leadership

Process Improvement

Project Management

Client Management

Risk Management

Education

MBA or equivalent post-graduate education

Job description

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Key Responsibilities

• As Delivery Centre Head: Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
• Drive Centres culture and ensure alignment with broader company values and delivery standards.
• Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
• As Head of Delivery:
  • Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.
  • Collaborate with the company and global/regional function leaders to develop and grow the Centre’s service offerings based on market needs.
  • Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
• Strategic Focus Areas:
  • Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre.
  • Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
  • Risk Management: Assess and escalate risks appropriately across delivery and support services.
  • Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
  • Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.

Required Qualifications & Experience

• Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
• Strong leadership track record, including managing large-scale teams across functions and geographies.
• Proven success in team hiring, engagement, succession planning, and culture-building.
• Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
• Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
• MBA, FP&A, or equivalent post-graduate education is preferred.
• Excellent communication and collaboration skills across global stakeholders.
• IT service delivery experience, strong in people leadership and experience in building/running a DC.