Delivery Centre Leader (Hybrid, Dayshift) - Makati

TASQ Staffing Solutions; Makati; Hybrid; PHP 2,000,000 - 3,500,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Delivery Centre Leader based in Makati. The role will operate in a hybrid setup with a dayshift schedule, serving as the face of the company for local community engagement in HR, recruitment, and employee value propositions.

The Head of Delivery will drive the centre’s culture, align with global delivery standards, and collaborate with regional leaders to grow service offerings while ensuring compliant, high-quality delivery.

Qualifications

• 15+ years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
• Strong leadership track record managing large-scale, cross-functional teams across geographies.
• Experience hiring, engaging, and building culture within delivery organizations.

Responsibilities

• Serve as the face of the company in the Philippines for HR, recruitment, and employee value proposition initiatives.
• Drive Centres culture and ensure alignment with delivery standards and values.
• Establish the Philippines Centre as the employer of choice for delivery professionals.
• Integrate Philippines Centre operations into the broader company framework and ensure seamless service delivery.
• Collaborate with global/regional leaders to grow service offerings based on market needs.
• Drive strategic expansion, team scale-up, delivery excellence, and client-centric innovation.
• Oversee client transitions, solutioning, and project onboarding to the Centre.
• Represent the company in the Philippines in global and regional sales initiatives.
• Assess and escalate risks across delivery and support services.
• Implement Lean, First Pass Yield, and Continuous Improvement to drive delivery innovation.
• Maintain compliance with BCP and certifications like ISO/SOC through internal audits.

Skills

Leadership

Stakeholder management

People development

Change management

Process excellence

Education

MBA or equivalent

Job description

Job Openings Delivery Centre Leader (Hybrid, Dayshift) - Makati

About the job Delivery Centre Leader (Hybrid, Dayshift) - Makati

About the job Delivery Centre Leader (Makati) | Hybrid

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Key Responsibilities:

• As Delivery Centre Head:
• Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
• Drive Centres culture and ensure alignment with broader company values and delivery standards.
• Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
• As Head of Delivery:
  
  • Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.
    
  • Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs.
    
  • Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
    
• Strategic Focus Areas:
  • Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre.
    
  • Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
    
  • Risk Management: Assess and escalate risks appropriately across delivery and support services.
  • Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
  • Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.

Required Qualifications & Experience:

• Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
• Strong leadership track record, including managing large-scale teams across functions and geographies.
• Proven success in team hiring, engagement, succession planning, and culture-building.
• Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
• Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
• MBA, FP&A, or equivalent post-graduate education is preferred.
• Excellent communication and collaboration skills across global stakeholders.
• IT service delivery experience , strong in people leadership and experience in building / running a DC