Service Delivery Manager

Tap Growth ai; Iloilo City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Tap Growth ai in Iloilo City, Philippines, is building a new Development Centre to support our global product and engineering operations. We are seeking an experienced Service Delivery Manager to lead this offshore site from the ground up, shaping a high-performing technical organization.

You will oversee recruitment, infrastructure setup, line management, and ensure delivery of core platform development (C++, C#, ASP.NET, JavaScript).

Qualifications

• Completed higher education.
• Fluency in business English.
• Strong leadership skills with 5-10 years’ experience leading software delivery teams (10+ FTEs).
• Proven recruiting, mentoring and retaining high-performing technical teams.
• Deep understanding of agile delivery, QA, and cross-functional collaboration.
• Excellent communication, problem-solving and stakeholder management across cultures/time zones.
• Strategic mindset with hands-on, can-do attitude.
• Comfortable working shift hours to overlap UK business hours.
• Occasional travel to other locations.

Responsibilities

• Lead the operational launch of the Philippines Development Centre, overseeing recruitment, infrastructure setup, line management and local compliance.
• Build and manage a multi-disciplinary team across workstreams, including core platform development (C++, C#).
• Oversee testing and quality assurance (manual and in-house tools).
• Support insurance product analysis and development efforts.
• Plan for future team expansion including customer support, web development, and insurance product algorithms.
• Ensure high-quality software delivery with robust processes, KPIs and quality control frameworks.
• Collaborate with UK leadership to align strategy and timelines; drive continuous improvement.

Skills

Leadership

Agile delivery

Cross-functional collab

Mentoring

Recruiting

Education

Bachelor's degree or higher

MBA (desirable)

Tools

C++

C#

ASP.NET

JavaScript

XML

XSLT

CSS

Job description

We're Hiring: Service Delivery Manager!

As part of our international expansion strategy, we are establishing a new Development Centre in the Philippines to support our growing global product and engineering operations.

We are seeking an experienced and visionary leader to build and manage this centre from the ground up. This is a rare opportunity to shape a high-performing technical organization that will play a critical role in delivering our core platform, insurance products, and support services globally.

Be part of an exciting international project and take your career to the next level!

Project: Offshore UK / Poland
Location: Onsite – Iloilo City

Key Responsibilities:

• Lead the operational launch of the Philippines Development Centre, overseeing recruitment, infrastructure setup, line management, and local compliance.
  • Build and manage a multi-disciplinary team across various workstreams, including:
  • Core platform development (back end and front end in C++, C#)
• Testing and quality assurance (manual and in-house tools)
• Insurance product analysis and development support
• Future team expansion may include:
  • Customer support for a global market
  • Web development (C#, ASP.NET, JavaScript, CSS)
  • Insurance product algorithm development (proprietary tools)
  • Document development (XML, XSLT, CSS)
  • Systems operations support
• Ensure the delivery of high-quality software and services by implementing robust processes, KPIs, and quality control frameworks.
• Collaborate closely with UK-based leadership to align on strategy, delivery timelines, and cultural integration.
• Drive continuous improvement initiatives to enhance team efficiency, scalability, and engagement.

Job Qualifications:

• Must Have's:
  • Completed higher education.
  • Fluency in business English.
  • Strong leadership skills. 5-10 years’ experience in leading software development or delivery teams (10+ FTEs).
  • Demonstrated success in recruiting, mentoring, and retaining high-performing technical teams.
  • Deep understanding of agile delivery, quality assurance, and cross-functional collaboration.
  • Excellent communication, problem-solving and stakeholder management skills across cultures and time zones.
  • Strategic mindset with a hands-on, “can-do” attitude.
  • Comfortable working shift hours to overlap UK business hours.
  • This role involves minimal business trips, with occasional visits to other company locations.
• Desirable Qualifications:
  • Strong technical background in software engineering, ideally with experience in Microsoft environments.
  • An MBA or other professional certification.

Why Join Us?

• Work with a talented, motivated and friendly group of like-minded colleagues.
• Learn how to combine innovation and technology to create new business models.
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues.
• Receive written constructive performance feedback and encouragement throughout the year so that you know how to improve.
• Be given real responsibility for your own projects as soon as you are ready.
• Receive a competitive salary and annual performance-based reviews.